Customer Marketer

| Greater Boston Area
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Owl Labs is an award-winning collaborative technology company and maker of the Meeting Owl and Meeting Owl Pro, the first 360° conferencing devices powered by AI and predictive technology. Backed by $22.3M in funding and used by over 25,000 companies globally, Owl Labs is focused on making collaboration simpler and meetings smarter. 

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As our Customer Marketer, you’ll:

  • Have a serious content creation muscle and love to write. From nurture streams to customer newsletters, you’ll be able to communicate clearly and concisely. 
  • Apply a full-stack marketer mindset. You’ll understand all the marketing tools at your fingertips (email, content, paid ads, events, communities) and tap internal teams for help or make it happen yourself. 
  • Be the voice of the customer throughout the organization. Working together with customer success and support, marketing, and product, you’ll deeply understand our customer personas and make sure their successes and challenges are heard. 
  • Exemplify empathy in everything you do. You’ll be a key ambassador of our customer brand and lead by example. 
  • Use data to make decisions. You’ll bring new ideas and strategies to the table and know how to measure their success. 

 

The best candidates will have:

  • A track record of high achievement
  • Grit, muscle, and a go-getter attitude 
  • Strong customer empathy and deep commitment to customer success
  • A “no job is too small” mentality
  • The ability and desire to work in a fast-paced environment with peers who challenge you to be better
  • The desire to meet and exceed measurable performance goals
  • A naturally curious mindset

 

Some preferred qualifications:

  • Bachelor's degree
  • 3+ years of experience in a content creation or brand communications role. Experience working with customers directly is a bonus.
  • Experience working in a CRM

 

More info about us:

Owl Labs is currently headquartered in Somerville, MA but we are moving to the North Station area of Boston this Spring. This role can be on-site or join the ~30% of our workforce who work remotely. Please specify in your location preference in your application and also submit a cover letter explaining why you think you’d be a great fit as our Customer Marketer. 

Owl Labs is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and applications from people of all walks of life. We don't discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. We are committed to providing accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know!

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Location

Owl Labs is located in the heart of Union Square, Somerville. Bustling with restaurants and bars, Union is also home to the annual Fluff Festival.

An Insider's view of Owl Labs

What's something quirky about your company?

We practice what we preach. Employees work at our Somerville HQ, across the US, and often are a hybrid mix of in-office and remote. We all work hard, and so we believe in working whenever you're at your best.

Rebecca

VP Marketing

What are some things you learned at the company?

This is my first startup, and I expected that the pace would be fast. I've also learned how to remove barriers, navigate processes, and anticipate others' needs to keep things moving quickly and efficiently.

Amy

Head of Operations

What is your vision for the company?

I've witnessed the gaps in technology that make it exceptionally hard for remote participants to be seen, heard and most importantly, understood. I'm thankful to be working with the extraordinary team at Owl Labs to bring high fidelity collaboration to life and making the future of work a tangible reality.

Frank

CEO

What are Owl Labs Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Game Room
Our game room includes Foosball and Pinball Machine.
Parking
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