Customer and Partner Community Manager

| Greater Boston Area
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Customer and Partner Community Manager

Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort.

We are a company that wins as one. We are daring, always evolving, and never give up. Most importantly we accept our employee for who they are and embrace people that may not fit the typical mold #UBU.

SUMMARY:
Cybereason is looking for an exceptional, multi-talented Community Manager to join the team. The Cybereason Community is where our customers and partners go to learn, share information, and get support.

In this position, you will take a leading role in developing and deploying our new and rapidly growing customer and partner online community. You will play a key part in helping our customers and partners learn about and interact with Cybereason. You will work with teams throughout Cybereason to ensure our users get the right information, in a timely, efficient, and enjoyable way.

In addition to the day-to-day community management, you will play a strategic role in influencing the future evolution of the community.

You must be comfortable working with a wide range of people throughout the world, have a passion for helping others, and show a strong desire to creatively build something new.

Responsibilities

  • Lead efforts to build and grow a world-class online community.
  • Work with multiple groups to manage and support the content publication workflow.
  • Create new content, such as blog posts and announcements.
  • Manage forums and respond to user questions.
  • Manage all user onboarding, accounts, and role assignments.
  • Document community standards, processes, and workflows.
  • Coordinate system maintenance with hosting provider.
  • Coordinate community content localization processes with translation team.
  • Create detailed activity reports for senior management.
  • Become the go-to expert on the community platform.
  • Contribute to an evolving community strategy.
  • Contribute to the growing Technical Communications and Enablement team.

Qualifications

  • 3+ years customer community management experience
  • 3+ years experience at an enterprise software company
  • Exceptional teamwork and communication skills, with colleagues and customers
  • Strong writing skills and examples of exceptional online content
  • Strong project management skills, with experience balancing multiple deadlines, competing priorities, and quick turnarounds in a fast-paced environment.
  • Strong technical troubleshooting skills
  • Bachelor's Degree in Technical Communications, Computer Science, or equivalent.

Pluses

  • Background in Cybersecurity
  • Drupal administration or development experience
  • Video creation and editing skills

Personal Skills

  • Enthusiasm and aptitude for cybersecurity, computer science, and technical communications
  • Strong aptitude and desire to learn new technologies
  • Excellent interpersonal skills
  • Flexibility
  • Accountability

MORE ABOUT OUR TEAM

We want diverse skill sets and smart people, so we can learn from each other and solve interesting/difficult problems. We don't just click the same buttons over and over. We work both independently and collaboratively with the common goal of achieving excellence and never being satisfied with mediocrity.

MORE ABOUT THE PERKS

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some killer perks: ample time off to relax and recharge, plenty of food and drinks (including beer and soda), work from home options, generous employer-paid insurance coverage for you and your family, 401k and more.

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Location

Copley Square has the best selection of food and bars in the city, as well as being a hub for Boston's famous food trucks.

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