Community Marketing Manager

| Remote
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The Job:

Alignable is looking for an experienced Community Marketer to ideate, conceptualize, design and build out our grassroots member advocate programs. We are looking for a candidate who has the empathy to get in the mind of small businesses and help them solve problems at scale.

Who We Are:

Alignable is the world’s largest small business network marketplace with over 5 million small business owners across 30,000+ communities in North America. Members depend on Alignable to make meaningful local connections, generate customer referrals, attract prospects, and gain access to all the resources needed to be successful in business.

Small businesses give our communities character-- generating local jobs and supporting local causes. They’re the beating heart of the global economy representing 50% of GDP and 65% of all new jobs. Their owners are creators, risk-takers, and, always, problem-solvers. They’re under-resourced, yet undeterred. We want to give back to these small business owners.

Our mission is to support their ongoing success by providing recommended resources, highly-rated tools, and an engaged, supportive peer network - it’s a difference our members experience every day. Whether it's hearing from a fellow business owner who's overcome a similar problem, reading a credible opinion on a vendor, or sourcing great ideas to grow sales, Alignable members can count on each other for empathetic, pragmatic advice.

If you want to empower the small business owner through a social media network unlike any other, let’s talk.

Alignable has a dynamic and exciting growth environment where you will work with an extremely talented and friendly team of engineers, product managers, and marketers including startup veterans (Invisalign, Constant Contact, PayPal, Wayfair). Our offices are in Boston -- across the street from North Station.

About the Go To Market Team

Alignable's Go To Market team uses a two-tired approach (air cover & groundswell) to drive growth, engagement, and monetization. The current members of the team include: public relations and content (user and seo). You’ll work closely with Product Managers & Marketers, Customer Support, Sales & Marketing, Engineering, and the executive team on a daily basis.

What You’ll Do

  • Talk to small business owners to understand their business challenges, empathize with them and build grassroots advocacy programs to make they and their communities successful. We truly believe that customer problems live outside our office and we cannot solve them by staying inside.
  • Own customer advocacy programs including everything from ideation to final delivery. You own it to make it great and successful! Examples of customer advocacy programs include: local advocates leading "buy local" campaigns, local online (and eventually offline) networking events, local writers who post discussions and events from their communities, etc.
  • Present thoughtful ideas for programs to stakeholders and work directly with them to ensure that a successful resources and access are delivered.
  • Build out VIP groups of members to understand their key needs and how best to scale programs

Who You Are

  • You empathize with small business owners and understand their problems really well. Then you use technology to solve them
  • You’re passionate about building small business and building programs to unite and engage them for greater success. You’ll do what it takes to get things done even if it means working some nights and weekends. After all, we’re a startup, but we’ll never burn you out (we have unlimited vacations).
  • You roll up your sleeves and work in a fast-paced environment where you’re solving problems every day and your creativity is valued.
  • You use good judgment to make decisions based on the limited information available and course-correct as you learn more.
  • You experiment iteratively knowing that wins can often be through singles and doubles and less often via home runs.
  • You analyze data to understand user behaviors and iterate experiments to success.
  • You have a hunger for success and learning new things all the time. Plus you can manage the chaos prevalent in all startups, helping us all to define better processes.
  • You have the ability to adapt quickly to change as we learn more about our market and customers. And you celebrate successes, learning from failures.

You also should have:

  • 3+ years of community marketing with a successful track record in scaling programs to thousands of members.
  • Bachelor's degree or higher

What We Offer

  • Smart, supportive co-workers
  • Competitive compensation
  • Equity
  • Remote Work Environment
  • Health, dental, and vision insurance
  • Unlimited vacations
  • 401(k)
  • Payroll deduction for commuter rail and parking
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • KinesisFrameworks
    • CircleCIFrameworks
    • DockerFrameworks
    • AirbrakeFrameworks
    • ScoutFrameworks
    • MemcachedDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AuroraDatabases
    • DynamoDBDatabases
    • ElastiCacheDatabases
    • RedShiftDatabases

Location

205 Portland Street, Boston, MA 02114

An Insider's view of Alignable

What are some social events your company does?

We've done a variety of annual team outings, from bocce and bowling to volunteering at a local non-profit. Team members organize poker, board game, or video game nights at least once a month. We also have a weekly team meeting, Staying Aligned, that combines important company updates, demos, and more with the opportunity to all get together.

Caitlin

Product Manager

What's the biggest problem your team is solving?

Small businesses make up +40% of the U.S. GDP and +45% of all U.S. employees. Despite this, small businesses are constantly under attack from corporations that seek to take the last of their market share. We at Alignable stand for small biz. We give them a place where they can network and partner together to stand strong against the big dogs.

Phil

Product Marketing Manager

What are some things you learned at the company?

At Alignable, I’ve learned a lot about the value in sharing one’s perspective. Everyone here is always welcome to share their thoughts, as we rely on the varied experiences and knowledge of the team to build better solutions. In addition to learning from others, this environment has helped me feel like I'm truly a part of the team.

Nihaal

Software Engineer

How do your team's ideas influence the company's direction?

We strongly believe great ideas can come from anyone. Some of our best marketing ideas have come from engineers. We've had customer support co-ops give us some of our best product ideas. Bottomline, there is visibility for what every team is working, and a strong realization we're all pulling in the same direction. This encourages cross functional

Venkat

Co-Founder

How do you collaborate with other teams in the company?

We mainly collaborate face-to-face or in Slack. Video calls have been working extremely well for everyone whenever we're remote from the office. Additionally, each team has documented materials in the app Notion which makes it simple for anyone (whether it be an Alignable co-op or co-founder) to quickly get up to speed on what teams are working on.

Ryan

Head of Design

What are Alignable Perks + Benefits

Alignable Benefits Overview

We provide all the standard stuff - health, vision, dental, optional life and disability insurance. Health Savings and Flex Spending accounts are available as options as well as a 401K, Employee Assistance Program and pre-tax commuter passes. Unlimited vacation lets our staff take the time they need to recharge so they can bring their best self to work. Perks include a budget for new hires to configure their home office space to their needs with additional monitors, a new chair -- whatever you need. Generally we focus less on policy and more on doing the right thing for every Alignabler to ensure folks are happy, safe, and productive working from home.

Culture
Partners with Nonprofits
Alignable has partnered with Resilient Coders, a Boston non-profit that trains people of color for high growth careers as software engineers.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Partnerships with Northeastern Black Engineering Society, NU WIT, Simmons SharkHack, remotewoman.com. Interview team trained on biases in interviewing and hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
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