Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Boston, MA
Hybrid

Chief Marketing Officer

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Our Opportunity:

Chewy is on a mission to be the most trusted and convenient destination for pet parents everywhere. To fulfill our mission, Chewy is seeking a passionate and inspiring Chief Marketing Officer leader to own, create and deliver the most customer-centric brand and core shopping experience for our customers. Sitting in either our Dania Beach, FL or our Boston, MA corporate headquarters, this leader will report directly into the CEO. The ideal leader will be a true and self-driven marketer who is as creative as they are analytical. S/he will be a Brand Marketer, Performance Marketer, Analytical Guru and Customer Experience builder all at the same time. This leader will create inspiring brands and best in class marketing products that will build Chewy’s consideration and appeal in customers hearts and minds every day to WOW customers on a regular basis. They will be an inspiring leader to their teams; a coach, mentor and supervisor who creates high performing teams that deliver with passion, speed, and quality without compromising any of these dimensions. We are disrupting an industry in the way we deliver customer experience and wow our customers. This is an opportunity to be a part of this once in a lifetime mission. Only top-notch Marketing Leaders invited; average leaders may not apply.

What You'll Do:

  • Responsible for brand and creative strategy, along with its direction, to ensure the brand tenets are serving the overall company vision as well as adjusting as necessary to changing conditions
  • Build and lead a high-standard, world-class organization comprising of leaders of Brand and Creative, Integrated Marketing, Marketing Products and all Performance Marketing channels. This will include marketing analytics and insights, who execute on core marketing priorities as well as act as high-judgement partners to the business
  • Own and deliver all creative assets, run-the business campaigns, flagship campaigns, and do them all with a high caliber team and a closed look measurement framework
  • Build and lead a world-class performance marketing team who are deeply analytical in approach, tools and techniques; and knows how to acquire new customers to Chewy while constantly optimizing spend
  • Build high integrity, scalable Go-To-Market process and interlocks within marketing and with business units to efficiently intake inputs and overlay them with marketing priorities to deliver high quality outputs which enhance customer experience and simultaneously maximize company revenue and profitability
  • Work backwards from customer need and research to identify and define insights, strategy, and then design and launch flagship campaigns and go-to-market approach that drive traffic to Chewy and build Chewy’s brand externally (and internally)
  • Work closely with the PR/Communication leader for Chewy to build a world class communications function that engages with a broader range of stakeholders including investors, team members, media, policymakers, and the business community, among others
  • Represent the customer internally by communicating, learning through research and analysis, sharing insights with internal partners such as marketing and category leaders, and constantly ensuring that customer needs are met
  • Setup/lead a best-in-class product marketing mentality and culture
  • Employ mathematical and scientific frameworks for measuring marketing spend and design scalable, transparent mechanisms which maximize spend ROI
  • Ensure there is continuous improvement in the marketing product tool chest as well as the product’s compliance to market needs wrapped in a product experience that continuously and consistently delights customers
  • Establish methodologies and procedures for conducting research, design conceptualization, prototyping, and new marketing channel development across the entire marketing and product management department

 What you'll Need:

    • Be a Brand Marketer, Performance Marketer, Analytical Guru and Customer Experience builder, all at the same time
    • Ability to think strategically and to build and deliver hands-on (without heavy agency reliance)
    • Exceptional analytical horsepower and an ability to dive deep to understand inputs, outputs and all associations
    • Hands on experience with SEO, SEM and tools like Google Analytics, Google Adwords, HubSpot, WebTrends, as well as marketing tech stack knowledge is a must
    • Ability to work independently, a high degree of professional and personal integrity, ability to work effectively with others, attention to details, ability to prioritize and conceptualize, exceptional problem solving and organizational skills, and an insatiable drive to make things better
    • Ability to create a sustainable and dynamic work environment that attracts and retains the best talent in the department
    • Education: Advanced degree (‘s) in Business Administration, Economics, Information Technology, Product Management, Marketing, Advertising, Psychology, Engineering or any other related field. An equivalent of this requirement in working experience is also acceptable
    • Experience: Must have vast experience of over 15 years in marketing management, business, product marketing, customer experience type positions in a complex and growth-oriented business setting
    • Communication: Possess exceptional verbal and written communication skills; clear, concise, unambiguous and structured
    • Outstanding Leadership Skills: Must demonstrate exceptional leadership skills; a rich blend of analytical, creative, and strategic talents in order to win the confidence of his/her staff and peers. A demonstrated ability to effectively communicate, motivate, and inspire cross-functional teams with professionalism and clarity
    • All of the above is essential to earning trust of direct reports, peers, stakeholders and customers
    • Travel as required

#LI-DNI


If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy.

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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