Chief Marketing Officer

| Greater Boston Area

Our Opportunity:

Chewy is on a mission to be the most trusted and convenient destination for pet parents everywhere. To fulfill our mission, Chewy is seeking a passionate and inspiring Chief Marketing Officer leader to own, create and deliver the most customer-centric brand and core shopping experience for our customers. Sitting in either our Dania Beach, FL or our Boston, MA corporate headquarters, this leader will report directly into the CEO. The ideal leader will be a true and self-driven marketer who is as creative as they are analytical. S/he will be a Brand Marketer, Performance Marketer, Analytical Guru and Customer Experience builder all at the same time. This leader will create inspiring brands and best in class marketing products that will build Chewy’s consideration and appeal in customers hearts and minds every day to WOW customers on a regular basis. They will be an inspiring leader to their teams; a coach, mentor and supervisor who creates high performing teams that deliver with passion, speed, and quality without compromising any of these dimensions. We are disrupting an industry in the way we deliver customer experience and wow our customers. This is an opportunity to be a part of this once in a lifetime mission. Only top-notch Marketing Leaders invited; average leaders may not apply.

What You'll Do:

  • Responsible for brand and creative strategy, along with its direction, to ensure the brand tenets are serving the overall company vision as well as adjusting as necessary to changing conditions
  • Build and lead a high-standard, world-class organization comprising of leaders of Brand and Creative, Integrated Marketing, Marketing Products and all Performance Marketing channels. This will include marketing analytics and insights, who execute on core marketing priorities as well as act as high-judgement partners to the business
  • Own and deliver all creative assets, run-the business campaigns, flagship campaigns, and do them all with a high caliber team and a closed look measurement framework
  • Build and lead a world-class performance marketing team who are deeply analytical in approach, tools and techniques; and knows how to acquire new customers to Chewy while constantly optimizing spend
  • Build high integrity, scalable Go-To-Market process and interlocks within marketing and with business units to efficiently intake inputs and overlay them with marketing priorities to deliver high quality outputs which enhance customer experience and simultaneously maximize company revenue and profitability
  • Work backwards from customer need and research to identify and define insights, strategy, and then design and launch flagship campaigns and go-to-market approach that drive traffic to Chewy and build Chewy’s brand externally (and internally)
  • Work closely with the PR/Communication leader for Chewy to build a world class communications function that engages with a broader range of stakeholders including investors, team members, media, policymakers, and the business community, among others
  • Represent the customer internally by communicating, learning through research and analysis, sharing insights with internal partners such as marketing and category leaders, and constantly ensuring that customer needs are met
  • Setup/lead a best-in-class product marketing mentality and culture
  • Employ mathematical and scientific frameworks for measuring marketing spend and design scalable, transparent mechanisms which maximize spend ROI
  • Ensure there is continuous improvement in the marketing product tool chest as well as the product’s compliance to market needs wrapped in a product experience that continuously and consistently delights customers
  • Establish methodologies and procedures for conducting research, design conceptualization, prototyping, and new marketing channel development across the entire marketing and product management department

 What you'll Need:

  • Be a Brand Marketer, Performance Marketer, Analytical Guru and Customer Experience builder, all at the same time
  • Ability to think strategically and to build and deliver hands-on (without heavy agency reliance)
  • Exceptional analytical horsepower and an ability to dive deep to understand inputs, outputs and all associations
  • Hands on experience with SEO, SEM and tools like Google Analytics, Google Adwords, HubSpot, WebTrends, as well as marketing tech stack knowledge is a must
  • Ability to work independently, a high degree of professional and personal integrity, ability to work effectively with others, attention to details, ability to prioritize and conceptualize, exceptional problem solving and organizational skills, and an insatiable drive to make things better
  • Ability to create a sustainable and dynamic work environment that attracts and retains the best talent in the department
  • Education: Advanced degree (‘s) in Business Administration, Economics, Information Technology, Product Management, Marketing, Advertising, Psychology, Engineering or any other related field. An equivalent of this requirement in working experience is also acceptable
  • Experience: Must have vast experience of over 15 years in marketing management, business, product marketing, customer experience type positions in a complex and growth-oriented business setting
  • Communication: Possess exceptional verbal and written communication skills; clear, concise, unambiguous and structured
  • Outstanding Leadership Skills: Must demonstrate exceptional leadership skills; a rich blend of analytical, creative, and strategic talents in order to win the confidence of his/her staff and peers. A demonstrated ability to effectively communicate, motivate, and inspire cross-functional teams with professionalism and clarity
  • All of the above is essential to earning trust of direct reports, peers, stakeholders and customers
  • Travel as required
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • jQueryLibraries
    • VueJSLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

Location

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

An Insider's view of Chewy

How would you describe the company’s work-life balance?

It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours. While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great

Marcus

Senior Product Manager

What projects are you most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!

Eliza

Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What are Chewy Perks + Benefits

Chewy Benefits Overview

We got you covered when it comes to competitive salaries, unlimited time off, medical & dental insurance, 401k and happy hour. True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Online course subscriptions available
Customized development tracks
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