Manager, Sales Operations

Employer Provided Salary: 110,000-140,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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About Us:


Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Wakefield, Massachusetts with offices across the United States, Europe, and Asia.


Position Overview:

The Manager, Sales Operations will be responsible for supporting and enhancing the overall performance of the Business Development (BD) team by implementing strategies, processes, and tools that boost productivity and streamline operations. This role involves analyzing sales data, identifying areas for improvement, and collaborating with various departments to implement solutions that drive revenue growth.

Responsibilities:

  • Sales Performance Analysis: Analyze sales data and metrics to identify trends, opportunities, and potential issues. Provide regular reports and insights to the sales team and senior management.
  • Process Improvement: Develop and implement sales processes, workflows, and best practices to increase efficiency and effectiveness. Continuously evaluate existing processes and recommend enhancements.
  • Sales Forecasting: Collaborate with the BD/Commercial team to develop accurate sales forecasts and quotas. Monitor performance against targets and adjust strategies as needed.
  • Sales Tools and Technology: Evaluate, implement, and manage sales tools and technologies to support the sales team's efforts, including CRM systems, sales automation software, and reporting tools.
  • Sales Training and Enablement: Work with BD/Commercial leadership to develop and deliver training programs that equip the team with the necessary skills and knowledge. Ensure that sales representatives have access to the resources and support they need to excel.
  • Cross-Functional Collaboration: Collaborate with other departments such as Marketing, Finance, and Operations to align sales strategies with overall business objectives. Act as a liaison between sales and other departments to facilitate communication and coordination.
  • Sales Analytics and Reporting: Generate regular reports and dashboards to track key sales metrics, performance indicators, and progress toward goals. Use data analysis to identify areas for improvement and make data-driven recommendations.
  • Sales Territory Management: Develop and optimize sales territories and account assignments to maximize sales coverage and revenue opportunities. Regularly assess territory performance and make adjustments as needed to meet objectives.

Education:

  • Bachelor's degree in Marketing, Business, Finance, or related fields, or equivalent relevant prior working experience.

Experience:

  • Previous working experience in sales operations, sales analysis, or a related role.
  • Prior experience working within CRM systems and other sales tools and technologies.

Skills:

  • Strong analytical skills with the ability to interpret complex data and generate actionable insights.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
  • Strong organizational skills and attention to detail.
  • Strong sense of urgency and ability to work to deadlines.
  • Attentive listening skills.
  • Proven ability to work independently as well as in a team environment.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Endpoint Clinical does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Endpoint Clinical will be considered Endpoint Clinical property, and Endpoint Clinical will not pay a fee should it hire the subject of any unsolicited resume.


Endpoint Clinical is an equal opportunities employer AA/M/F/Veteran/Disability.

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • dotnetLanguages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • Angular.JSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • Microsoft AzureServices
    • Power BIAnalytics
    • FigmaDesign
    • SketchDesign
    • HootsuiteCMS
    • WordpressCMS
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • MailChimpEmail
    • Microsoft TeamsCollaboration

Location

701 Edgewater Dr, 320, Wakefield, MA 01880

An Insider's view of Endpoint Clinical, Inc.

What are some social events your company does?

Along with quarterly massages, we got to enjoy each others' company, while learning about different cultural events such as Hanukkah and Lunar New Year through shared experiences and delicious foods. Since then, our teams have worked hard to encourage mental health and wellness, as well as physical health and wellness during quarantine.

Janice

Project Manager

How do you collaborate with other teams in the company?

Part of my job as Desktop Support is to communicate with our employees frequently. We use several different methods to accomplish this. We utilize a ticketing system, MS Teams, and Go To Assist for the communications with both our office-based or remote employees. The tools we use make it easy to troubleshoot & resolve technical issues.

Jeff

Desktop Support Technician

How do you make yourself accessible to the rest of the team?

A key goal is ensuring my team is effective. We’re all essential to delivering success for our clients. I leverage the tools Endpoint provides for communication and collaboration – calls, video chats, and even in-office meetings when we can – as well as asynchronous communication methods for the global team.

John

Sr. Director of IT

How would you describe the company’s work-life balance?

We move fast and keep busy. It helps to be part of a company that prepares and cares for its people. We do that. Unlimited vacation is part of our package for FTEs, and we use multiple wellness opportunities – from meditation to supportive circles and safe space groups, to invest in personal development.

Andrea

Learning & Development - Director Operations

What are Endpoint Clinical, Inc. Perks + Benefits

Endpoint Clinical, Inc. Benefits Overview

Endpoint offers a few different benefit plan options for our employees to choose from. We also have a generous Time Off Policy, matching 401(k), and a 529 Plan!

Culture
Volunteer in local community
Open office floor plan
Employee-led culture committees
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Virtual Yoga
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Flexible time off
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Professional Development
Job training & conferences
Promote from within
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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