Manager, Learning Operations

The Role:

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases.

As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives.

Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide.

Moderna is solidifying its presence within our international business services hub in Warsaw, Poland, a city renowned for its rich scientific and technological heritage. This hub provides critical functions, meeting the growing demand of Moderna’s global business operations. We're inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines.

As Manager, Learning Operations, you will serve as a vital orchestrator of Moderna University’s learning ecosystem, scaling operational delivery and enhancing program execution across digital and physical platforms. You will lead coordination efforts, optimize vendor partnerships, and coach a small, high-impact team. With a strong focus on continuous improvement, data-driven insights, and technology—including AI—you will ensure an outstanding learning experience that supports Moderna’s global growth. This role is highly cross-functional and requires seamless collaboration with Digital, HR, Finance, Procurement, and learning stakeholders across the enterprise.

Here’s What You’ll Do:

Your key responsibilities will be:

• Managing Tier 1 support for learning inquiries including course access, navigation, and content-related questions, while ensuring escalation and resolution of Tier 2 & 3 issues within SLA targets.

• Building and maintaining robust documentation, playbooks, and SOPs for Learning Management System (LMS) operations.

• Coordinating learning program logistics such as AV, catering, facilitator scheduling, and participant enrollment to enable seamless delivery by Learning Business Partners.

• Partnering across the organization to ensure high-quality, on-time, and on-budget program execution.

• Driving digital transformation by collaborating with HR Tech Ops to identify and implement LMS and operational process improvements.

Your responsibilities will also include:

• Leveraging AI and automation to enhance scalability and efficiency of learning programs, embedding digitization into the core of learning operations.

• Creating and delivering operational learning reports in partnership with program owners, using analytics to track effectiveness and identify opportunities for enhancement.

• Coaching and supporting a small team delivering learning logistics and employee support, cultivating a growth-oriented and high-performing team culture.

• Managing vendor engagement and onboarding, including requisitions, contracts, and invoice alignment in coordination with HR vendor management.

The key Moderna Mindsets you’ll need to succeed in the role:

• “We digitize everywhere possible using the power of code to maximize our impact on patients.”
  In this role, embracing AI, automation, and platform enhancements is not optional—it’s essential. You will bring forward ideas and technologies that allow us to scale Moderna University’s operational excellence to support our global mission.

• “We behave like owners. The solutions we’re building go beyond any job description.”
  You will own processes end-to-end—from Tier 1 support to global logistics execution—while constantly identifying opportunities for improvement, innovation, and enhanced impact. Your accountability will drive the learning ecosystem that fuels our people and our mission.

Here’s What You’ll Need (Basic Qualifications)

• Masters degree required

• At least 5 years proven experience in talent or learning and development operations, preferably in a regulated environment with multiple internal stakeholders.

• Proficiency in managing vendor relationships and maintaining budgets.

• Strong leadership skills with experience managing and developing high-performing operations teams.

• Excellent project management abilities with a track record of meeting deadlines and managing risks.

• Exceptional communication and stakeholder management skills.

• Ability to think strategically and translate insights into actionable plans.

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Proficiency in learning management systems (LMS), learner experience platforms (LXP), analytics tools, and process improvement methodologies.

• Familiarity with ticketing systems, including ServiceNow.

• Technical fluency and interest in, or experience with, the use of AI--and especially generative AI--to automate and improve workflows.

• Demonstrated ability to improve the learner experience through learning processes and technologies.

• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.  

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. 

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. 

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. 

Moderna is a smoke-free, alcohol-free, and drug-free work environment. 

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply! 

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. 

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at [email protected]. 

-