Manager, Customer Success (Boston)

Posted 10 Days Ago
Be an Early Applicant
Boston, MA
Hybrid
115K-139K Annually
3-5 Years Experience
Artificial Intelligence • Cloud • Software • Cybersecurity
We are building the monitoring and security platform for developers, IT ops teams and business users in the cloud age.
The Role
Hiring a Manager, Customer Success to lead and mentor a team responsible for customer relationships, renewals, and growth. Requires 3+ years of experience in SaaS Customer Success or Account Management. Ideal candidate is customer-centric, experienced in managing high-performing teams, and adept at identifying growth opportunities.
Summary Generated by Built In

We're looking for a Manager, Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that's a leader in the space, and contribute impactful work.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You'll Do:

  • Manage, lead, mentor and train a team of Customer Success Managers
  • Coach team to proactively work with customers to find expansion opportunities and increase loyalty and retention
  • Identify and qualify growth opportunities for added value within smaller customers, assigned accounts and ensure high retention and renewal rates
  • Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption
  • Act as an internal advocate for our customers putting their best interests first


Who You Are:

  • Experienced in 3+ years in a Customer Success or Account Management role in the SaaS space
  • Confident in managing a high performing team of Customer Success Managers
  • Customer-centric and have a customer-first mindset and approach to all interactions both internal and external
  • Able to complete and influence full cycle sales process
  • Strong at multi-task management skills across a varied set of responsibilities, in a fast-paced environment
  • Preferably knowledgeable about the B2B tech space or with subscription based software


Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:

  • Continuous career development and pathing opportunities
  • Sales training in MEDDIC and Command of the Message
  • Product training to develop an in-depth understanding of our product and space
  • Best in breed onboarding
  • Internal mentor and buddy program cross-departmentally
  • New hire stock equity (RSUs) and employee stock purchase plan
  • Generous and competitive benefits package
  • Friendly and inclusive workplace culture


Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is:
$115,000 - $139,000 USD
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Your Privacy:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice .

What the Team is Saying

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The Company
Boston, MA
5,000 Employees
Hybrid Workplace
Year Founded: 2010

What We Do

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another.

Why Work With Us

At Datadog, we learn from and celebrate each other daily - each win is a team win. Datadogs solve tough problems, innovate pragmatically, and grow together. We promote from within, provide mentorship and opportunities for career development, and support our colleagues in the process. Best of all? We truly love what we do.

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Datadog Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them and their team.

Typical time on-site: 3 days a week
Boston, MA

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