Legal AI Customer Success Manager

We’re not just talking about AI - we’re building one of the first enterprise-grade LLMs delivering real value to compliance and legal teams today.

Our AI-powered platform cuts review times by up to 80% and boosts productivity by 4x for global legal, compliance, and marketing teams. With regtech racing toward a $50B market, Haast is leading the AI revolution in enterprise compliance.

Think of it this way: Design has Canva. Projects have Trello. Compliance has Haast.

As Haast’s first U.S. hire on the Customer Success team, you’ll partner with Fortune 500 legal, compliance, and marketing teams to help them adopt Haast’s AI-native platform, redefining how regulated organisations review, approve, and manage content.

This is a strategic, client facing position driving stakeholder alignment, workflow redesign, and change management to ensure successful platform across complex enterprises.

• Partner with enterprise clients to understand their compliance and content review workflows.
  

• Analyse and translate regulatory and policy frameworks into clear, enforceable AI rule logic to support compliant marketing and communications.
  

• Design and lead adoption strategies to embed Haast’s AI platform across teams.
  

• Build trust and engagement with senior legal, compliance, and marketing leaders.
  

• Translate business, regulatory, and operational needs into actionable adoption plans.
  

• Capture client insights to inform product strategy and playbook development.
  

• Develop frameworks for scaling AI adoption across regulated enterprises.

  
  

• Background in law (JD preferred), management consulting, or customer success for enterprise legaltech/regtech SaaS.
  

• Experience engaging with senior stakeholders in regulated industries.
  

• Strong understanding of business process design, governance, and change management.
  

• Strong problem-solving skills with a pragmatic, business-first mindset.
  

• Ability to simplify complex or technical concepts for non-technical audiences.
  

• Curious about AI - you may already be exploring tools like ChatGPT or Claude.
  

• Self-driven, detail-oriented, and thrive in fast-moving environments.

• Career defining role: Be our first U.S. Customer Success hire shaping how we scale AI adoption across Fortune 500 clients.
  

• Growth: Learn more in 12 months than most roles offer in three years.
  

• Compensation & benefits: Competitive salary, equity options, 401k & health insurance
  

• Flexibility: Ideally NY-based, but open to remote across the U.S.
  

• Collaborative culture: Engineering-driven, ambitious, and built for learning and growth.
  

• Lead the evolution from dull, traditional SaaS to AI-powered workflows
  

• Work with cutting-edge AI at the center of one of the biggest technology shifts of our time.
  

At Haast, we believe bold ideas come from diverse perspectives. We’re committed to building a team that reflects the world we work in; across gender, background, orientation, ability, and experience. Even if you don’t tick every box, we’d still love to hear from you. If this role sparks your interest, reach out - let’s chat.
Please note: Candidates must be based in the United States and have full working rights to be considered for this opportunity.