IT Systems Engineer

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

The Opportunity

We are looking for an IT Systems Engineer to help maintain, support, and enhance our IT infrastructure. This role will focus on assisting with system administration, troubleshooting technical issues, and supporting various IT projects. The ideal candidate will be detail-oriented, eager to learn, and excited to grow their skills in a fast-paced environment. This role will serve as a mentor to the rest of the IT Support team and ensure that day-to-day operations run smoothly and are consistently reevaluated.

• Assist in managing servers, user accounts, and permissions across Mac, Windows and Linux environments.

• Support basic security measures like patching, antivirus, and multi-factor authentication (MFA).

• Respond to and resolve IT service tickets, providing technical support to end-users.

• Monitor system performance and proactively identify and resolve issues to minimize downtime and ensure uninterrupted operations.

• Assist in running and verifying backups and contributing to disaster recovery processes.

• Create and maintain clear documentation for IT processes, configurations, and troubleshooting procedures.

• Collaborate with other IT teams to integrate new technologies and solutions into existing systems and infrastructure.

• Stay up-to-date with industry trends, emerging technologies, and best practices to continuously improve our IT infrastructure and systems.

• Serve as the IT Solutions & Support technical liaison between cross functional partner teams and departments by fleshing out requests, gaining insight into their pain points, and delivering quality solutions.

• Assist Sr. Manager, IT Solutions & Support in preparing Ticket Status reports to review during weekly IT Solutions & Support Team standups.

The Skillset

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Proven experience as an IT Systems Engineer or similar role, with a minimum of 1-3 years of experience in IT support, system administration, or a related role.

• Experience providing world class technical support to internal customers by isolating, diagnosing, reproducing and solving technical issues.

• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN).

• Proficiency in server administration and virtualization platforms (e.g., VMware, Hyper-V, KVM).

• Experience with cloud computing platforms and services (e.g., AWS, Azure, Google Cloud).

• Strong knowledge of MacOS, Windows, and Linux operating systems, as well as scripting languages (e.g., PowerShell, Bash).

• Awareness of basic security principles, antivirus tools, and patch management.

• Experience managing Mobile Device Management systems (Kandji, Jamf, etc)

• Familiarity with ITIL framework and IT service management principles.

• Strong verbal and written communication skills with a customer-centric mindset.

• Ability to troubleshoot and resolve technical issues with guidance when needed.

• Proficiency in working cross-functionally with other teams i.e. Engineering, SRE, GRC to drive issue resolution and address complex projects to meet organization's goals.

• Ability to work strategically in a fast-paced, hyper-growth environment, under tight deadlines.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

• Learn all current IT team procedures, document findings and begin making suggestions for improvements.

• Get to know and understand the Technology Experience at Flock

• Become familiar with IT Solutions Engineering and IT Support Procedures at Flock

The First 60 Days

• Implement recommended improvements and optimizations identified during the assessment phase, focusing on enhancing performance, security and scalability.

• Participate in ongoing IT projects by contributing your expertise to their success.

• Share your findings, insights and recommendations with the team through documentation, presentations or training sessions.

• Update and maintain documentation of system configurations, standards and procedures.

90 Days & Beyond

• Continuously monitor the performance of IT systems and infrastructure, identifying opportunities for further optimization.

• Build strong relationships with key stakeholders to understand their evolving needs and proactively communicate any changes with these stakeholders to gather feedback and input.

• Collaborate with leadership to develop long-term strategic plans and roadmaps for IT systems and infrastructure, aligning them with the organizations’ goals and objectives.

Salary & Equity

In this role, you’ll receive a starting salary between $125,000 and $130,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

The Perks

🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.