Overview

Indico is a venture-backed startup making the application of deep learning practical in the enterprise. Our focus is on helping to automate tedious back-office tasks, and improve the efficiency of labor-intensive document-based workflows. The fundamental branch of technology we use to achieve this is known as transfer learning, which allows us to train machine learning models with orders of magnitude less data than is required by traditional techniques, with a strong emphasis on NLP and text processing.

About the Position

As Indico continues to grow and scale, it is critical we continue to evolve our documentation practices and processes. To do so, we need you! You, with technical competency and strong writing skills, and the ability to interact with the wide array of personas at a SaaS technology startup: software engineers, customer and sales leads, ML specialists, product managers, and project leads. This internship will support primarily the engineering team over the summer of 2021 and will result in at least one major project and should expect to be fully integrated into the team over the duration of the term employed.

This is a remote role and may be located in states ideally within the Eastern Time Zone. This role reports to our Director of Solutions Consulting.

About You

Mapping business needs to technical architectures or the other way around is relatively straightforward, because of your deep love of technology and prowess as a communicator. It is important that you are a multi-tasker and that you are hungry to learn, as putting together technical documentation requires collaboration across Indico’s Sales, Marketing, Product, Engineering, R&D, Solution Engineering, and Customer Success teams. You describe yourself as a self-starter, and love the idea of playing and trying out new software, with minimal training and guidance. You have interest in experiencing a startup environment where bureaucratic red-tape is a no-no, but a willingness to roll up your sleeves and contribute to building out processes is a must.

Responsibilities

• One major technical documentation project at end of internship
• Proactively gather information from subject matter experts to develop, organize and write architecture documentation, systems and technical specifications, procedure manuals and process documentation
• Develop block diagrams and convert hand drawings/diagrams Document troubleshooting procedures for installs
• Interface with engineers to rework existing documentation
• Assist engineers with new documentation
• Help to teach best practices for improved technical documentation
• Documenting technical requirements and specifications

Requirements

• Understanding of technology across different industries, new and emerging standards, IT infrastructures, hunger to learn and understand new technology trends
• Impeccable written, verbal and presentation skills
• Team player but self-starter thriving in a multi-tasking environment

Bonus

• Technical: AI/ML/NLP
• Personal: Intellectually Curious, Doesn't take self too seriously, Punny

Indico is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our People Operations Team. The People Operations Team at Indico requests that external recruiters/staffing agencies not to contact Indico employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with Indico.

Unsolicited Resumes

Indico will not accept unsolicited resumes from any source other than candidates themselves for either current or future positions. Submission of unsolicited resumes in advance of an agreement between the People Operations Team and the external recruiter/staffing agency does not create any implied obligation on the part of Indico.

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