Technical Content Engineer Intern at Markforged

| Watertown
Sorry, this job was removed at 12:42 p.m. (EST) on Tuesday, March 26, 2019
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As a Technical Content Engineer Co-op, you will be a part of the Documentation and Training team. This team is charged with creating and updating all forms of content related to the installation, operation, and repair of our equipment as well as training on the same.
You will be working to transition our documentation from its current end of life repository to a new solution in Atlasssian Confluence. As part of this move you will be reviewing existing documentation for update, removal and augmentation. The work will be a hybrid of traditional technical writing and video content production to continue our drive towards a multimedia documentation system. Each piece of content we deliver directly impacts the volume of support calls and puts our customers on a path to self reliance.
If you are interested in documentation and video in a technical environment and looking to get into the world of 3D printing this is a great opportunity.

In this role you will:

  • Reorganization of Support Documentation into a cohesive storage and usage system
  • Updating storage system with a new Atlasssian Confluence based solution
  • Develop a basic understanding of our print systems to enable content creation
  • Interface with Support team to assess their needs for new customer facing content
  • Updates to various documents to account for product changes
  • Video Production to augment written instruction for our equipment

What We Look For:

  • Currently pursuing a degree in Engineering or other technical field
  • Technical Writing experience
  • Video Production experience
  • Hands on technical experience
  • Professional and/or volunteer experience
  • Team player who can take a set of instructions and run
  • Experience in Adobe Suite, specifically Indesign and Premiere
  • Experience with HTML, markdown, Git, or other similar systems and languages
  • Basic understanding of 3D printing concepts

  • At Markforged, we have a culture that values learning, data-driven decision making, and prioritization
  • We learn from failure and are not afraid to keep trying after others have given up
  • We are a team of talented individuals and are looking to grow with enthusiastic individuals who share our vision of improving how the world innovates

Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee’s skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence.
To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • CoffeescriptLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • SolidWorksDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SageCRM
    • SalesforceCRM
    • MarketoEmail
    • MarketoLead Gen

Location

480 Pleasant Street, Watertown, MA 02472

An Insider's view of Markforged

What are some social events your company does?

Our office has periodic happy hours and company offsite parties, as well as a weekly all-hands meeting where different teams present and lunch is served.

Daniel

Content Engineer

What does your typical day look like?

Every day for me is a little different. Typically, I'd start the day by checking on the results of some multi-day experiments or pull parts out of experimental furnace runs for our metal system. Later in the day, I'd kick off the next set of experiments, which could be something like a regular print or a special furnace run.

Michelle

Materials R&D Engineer

What makes someone successful on your team?

We're taking risks here with new technology, and we're asking our clients and partners to do a lot of the same, but we have data that shows that it's worth it. And as we move forward, we're going to continue needing the space. Be ready to move fast, learn, and adapt to changes as they come and as we scale.

Lauren

Enterprise Business Development Representative

What unique initiatives do you have that encourage innovation?

For the last hundred years, machines have been unaware of what they’re creating and would happily waste millions of dollars producing out-of-spec parts. We’re going to fix that by connecting the machines that make parts, and the ones that inspect them, with a powerful AI software.

Greg Mark

Founder and CEO

What's the biggest problem your team is solving?

I think one of the most challenging things as a print systems engineer is learning all the technical and non-technical aspects of our business. We have to know a lot, kind of like a jack of all trades. We have to have our fingers on the pulse of a lot of different teams so that we have a holistic picture of what's going on.

Dalton

Print Systems Engineer

What are Markforged Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Markforged provides up to 12 weeks of parental leave to eligible employees.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Markforged has a take what you need vacation policy.
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
We have plenty of controllers for video games - and ping pong tables in both offices.
Stocked Kitchen
Snacks, hot and cold coffee, gourmet tea selection, soda, Soylent, yogurt, string cheese, fruit and veggies!
Some Meals Provided
Markforged provides free catered lunch every Tuesday.
Happy Hours
Weekly Friday happy hours and quarterly Work Anniversary Celebrations.
Parking
Free, dedicated employee parking lots.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Markforged offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Promote from within
Paid industry certifications
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