Toast
We power successful restaurants.
Boston, MA

Restaurant Success Co-op: Spring 2022

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Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

The mission of Customer Success at Toast is to create raving fans and successful restaurants...and the Restaurant Success Associate plays a critical role in fulfilling that mission. While the Restaurant Success team wears many different hats at once, they support one overarching goal → keep customers happy and grow their annual recurring revenue (ARR).  Customers that fall into this cohort have Toast ARR > $50K (~20% of total Toast customer locations). 

About this roll* (Responsibilities) 

  • Support the RSM team with administrative tasks like processing Hardware orders, SaaS upsells, credit memos, and other account updates within Salesforce. 
  • Help the RSM team prepare for customer strategic business reviews by pulling data and reports. 
  • Own and drive one stretch project that will be presented to CS Leadership.
  • Update and maintain Customer database (Salesforce) as appropriate.

Do you have the right ingredients*? (Requirements)

  • Comfortable with a customer-facing role
  • Strong teamwork, communication & cross-departmental collaboration skills
  • Strong analytical interests/capabilities
  • Highly motivated, passionate over-achieving, team player and facilitator
  • Entrepreneurial spirit/mindset, flexibility toward dynamic change
  • Incredibly detailed oriented
  • Ability to perform in a fast-paced environment
  • Strong organizational and time management skills
  • Good experience of MS Office, G-Suite, Slack and Salesforce/CRM systems
  • Restaurant experience is a strong plus
  • Honest communication style that operates with the highest level of integrity
  • Availability to work full-time from January-June.


*Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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