athenahealth is transforming the health care industry by helping doctors better manage their practices, their patients, and their cash flow. Our goal is to bring order to the chaos of the U.S. healthcare system by harnessing the power of the cloud to modernize healthcare. We develop easy to use, ultra-powerful, cloud based tools which allow medical professionals to focus on what they do best – treat patients. Our challenge: make this system work, while it's running! Come help us solve this problem!
The NOC Interns/Co-op sits within our growing Production Systems & Infrastructure Support division. Interns/Co-ops are exposed to cutting edge IT technologies in a fast-paced, hands-on environment. We are interested in meeting students who are passionate about IT, scripting and its’ critical role in business, society, and our daily lives.
Network Operations Center (NOC):

• Monitoring and basic troubleshooting in an active production environment. Help the team monitor and troubleshoot issues with our client facing web site.
• Ensure that entries in tickets are professional, accurate, clear and concise, and communicating professionally with customers in early stages of the notification and repair process
• Provide support for the NOC manager and document changes during the weekly change control process
• Provide proactive incident management for customer networks and services, including diagnosing, and resolving faults and providing regular updates to the internal process owner
• Produce, maintain and update NOC documentation including contact and escalation lists, notification and mailing lists, scheduled reports and written procedures (SOPs)

Qualifications:

• Working toward a BA/BS degree in Computer Science, Computer Engineering, Network Engineering
• Available to work Full Time Summer/Fall 2018 Semester
• Experience coding/scripting in one of the following languages: Java, JavaScript, Python, or Perl (required)
• Familiarity and exposure to Web, Networking, OS (Windows and Linux), Database, Firewall and VPN technologies
• Strong communication (written and verbal) and collaboration skills
• Ability to manage time well and meet multiple deadlines in a sometimes-hectic environment
• Enthusiastic and driven to learn
• A sense of humor

athenahealth is transforming the health care industry by helping doctors better manage their practices, their patients, and their cash flow. Our goal is to bring order to the chaos of the U.S. healthcare system by harnessing the power of the cloud to modernize healthcare. We develop easy to use, ultra-powerful, cloud based tools which allow medical professionals to focus on what they do best – treat patients. Our challenge: make this system work, while it's running! Come help us solve this problem!
The NOC Interns/Co-op sits within our growing Production Systems & Infrastructure Support division. Interns/Co-ops are exposed to cutting edge IT technologies in a fast-paced, hands-on environment. We are interested in meeting students who are passionate about IT, scripting and its’ critical role in business, society, and our daily lives.
Network Operations Center (NOC):

• Monitoring and basic troubleshooting in an active production environment. Help the team monitor and troubleshoot issues with our client facing web site.
• Ensure that entries in tickets are professional, accurate, clear and concise, and communicating professionally with customers in early stages of the notification and repair process
• Provide support for the NOC manager and document changes during the weekly change control process
• Provide proactive incident management for customer networks and services, including diagnosing, and resolving faults and providing regular updates to the internal process owner
• Produce, maintain and update NOC documentation including contact and escalation lists, notification and mailing lists, scheduled reports and written procedures (SOPs)

Qualifications:

• Working toward a BA/BS degree in Computer Science, Computer Engineering, Network Engineering
• Available to work Full Time Summer/Fall 2018 Semester
• Experience coding/scripting in one of the following languages: Java, JavaScript, Python, or Perl (required)
• Familiarity and exposure to Web, Networking, OS (Windows and Linux), Database, Firewall and VPN technologies
• Strong communication (written and verbal) and collaboration skills
• Ability to manage time well and meet multiple deadlines in a sometimes-hectic environment
• Enthusiastic and driven to learn
• A sense of humor