IT Intern- Fall Semester

| Greater Boston Area

An outstanding opportunity to experience one of the fastest growing technology companies in Boston in an internship position. This information technology role will allow you to be exposed to various parts of the business as we continue to scale the Company and expand and develop the IT organization as an important part of that growth.

Drift is looking for an IT Intern to join [email protected] team. In this role you’ll be responsible for:

  • Support the drift community in printing, conference room AV, walk-up service requests
  • Provision, deploy and reclaim computing equipment to end users on a timely basis
  • Accurately record and update incidents within Slack in a timely manner
  • Assist in developing and documenting new procedures as well as suggest process improvements
  • Respond to and update IT incidents promptly
  • Perform other duties as assigned by the IT Manager / IT Administrator

Minimum Qualifications

  • Degree path in Computer Science or other technical discipline with in-depth understanding of modern computing technology or equivalent training or experience
  • 0-2 years of IT experience 
  • Strong problem solving ability
  • Be able to follow established procedures
  • Previous experience supporting Windows, MacOS, and Apple hardware in a high paced real-time work environment
  • Optional: Microsoft Certified Professional, Apple Certified Macintosh Technician Certification,
  • Optional: MacOS 10.9 Certification, Comptia A+, HDI Service Desk Analyst or HDI Desktop Support Technician
  • Previous customer service experience is strongly desired
  • Can start ASAP 

WORKING CONDITIONS

  • Fun and collaborative office conditions
  • Ability to lift up to 50lbs

About Drift

Drift is the world's leading conversational marketing and sales platform that helps businesses connect with the customers who are ready to buy now. After just two years in the market, the company has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA. Learn more at www.drift.com.

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Location

Right in the heart of Back Bay 🙏

An Insider's view of Drift

What are some social events your company does?

We've been to Nashville, Austin, and Killington for our yearly company retreat! Where to next?!

Drift

Team

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Kari

Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.

Amanda

Customer Success Manager

What are Drift Perks + Benefits

Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
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