Who is Interactions?
Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.
Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.
Job Description
As a member of the Corporate team, you will be a part of the backbone of a company that builds and brings to market artificial intelligence technologies, including natural language processing and cognitive computing. You will build best practices that will serve internal (and sometimes external) customers and business partners.
Assist with job description project resulting in increased efficiency of the hiring process. Work with HR and the appropriate manager to ensure job descriptions are in the correct format to feed downstream processes, include all of the details needed for critical business activities: recruiting, compensation analysis, and career planning.
Phase One: Revise existing job descriptions contained in active Job Profiles in Workday to align with the current job description format.
Phase Two: Obtain any missing required details⎯such as years of experience, education level, and required training and/or certifications⎯for job descriptions contained in active Job Profiles using the same prioritization methodology as Phase One.
Phase Three: Work with managers to review all job descriptions tied to active job profiles and make any necessary revisions to ensure the job descriptions correctly reflect the current duties and responsibilities for each position currently linked to the job profiles.
Why Work at Interactions?
We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.
Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!
Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.