Digital Business Analyst - Early Career Intern Program Summer 2020 at MassMutual

| Greater Boston Area
!Sorry, this job was removed at 11:38 a.m. (EST) on Saturday, February 22, 2020

Why should I consider MassMutual?

At MassMutual, we are looking for and investing in students who will become tomorrow’s future business leaders. The MassMutual Early Career Internship Program is an 11-week summer internship in a diverse and established Fortune 100 Company, in which you will help solve business problems, develop both the professional and leadership skills needed to build a successful career, while having fun and building relationships that will last a lifetime. With internships in areas of Technology, Insurance Operations, Investment Management, and Marketing, you can explore the career path that is right for YOU!


What great looks like in this program:

Our ideal candidate is someone who is a continuous learner that can adapt and thrive in complex, uncertain and changing situations.

You are able to demonstrate this by:

  • Earning confidence and trust through ownership, commitment and follow-through in achieving results in school and/or work projects. 
  • Building a deeper understanding of how a business operates, specifically with a continuous improvement mindset.
  • Managing priorities effectively and adapting quickly to achieve goals.
  • Self-driven in the pursuit of opportunities to develop new skills and perspectives through constant learning

Digital Experience

MassMutual's Customer Experience organization, is comprised of collaborative, cross-functional, product centric groups who like to have fun, challenge each other, and create innovative solutions that solve for the changing needs of our customers. We design, build, and support all of MassMutual’s customer-facing digital assets. To help us achieve our mission, we are hiring Digital Business Analysts to join our team.

What great looks like in this role?

Our ideal Digital Business Analyst intern candidate is team-oriented, has excellent communication skills, and is highly organized. You’re also team-oriented and take a collaborative approach to working with others. The opportunity for flexibility within role, and exposure to other areas of our company are just two of the reasons that people enjoy working within Digital Experience at MassMutual.

Objectives of this role:

The Digital Business Analyst intern will work with the Digital Business Analyst and/or Product Owner to analyze business processes, gather and elicit requirements necessary to determine how to build out our platform(s).

Daily responsibilities

  • Digital Business Analyst Intern will work with Digital Business Analyst and/or product owner to develop user stories and acceptance criteria
  • Collaborate and partner with team members to identify, resolve and address multiple situations
  • She/He will make recommendations about products and features that would support a positive, secure and efficient customer experience.
  • Create and own business requirements and stories which drive platform evolution and development.
  • Assist in the testing of new product features; design test cases to monitor system functionality and support system enhancements.
  • Partner with Product Owner to monitor and evaluate processes and KPI’s in order to improve the customer experience.
  • Work with other team members to help outline team road maps and communicate these to internal stakeholders. Pitch in wherever needed.

Desired skills for roles within the Digital Experience organization:

  • Basic knowledge of IT concepts
  • Demonstrated proficiency in oral and written communication skills
  • Strong interpersonal and team building skills
  • Good analytical skills with the ability to define and solve problems
  • Demonstrable leadership experience within school, extracurricular activities, and/or professional settings
  • Proven team player who takes initiative and works with others to achieve team goals
  • Demonstrates knowledge of the interdependencies of key business processes, functions and risks.
  • Identifies and anticipates customer requirements, expectations and needs.
  • Probes and looks past symptoms to determine the underlying causes of problems and issues.
  • Approaches problems holistically; defines connections, linkages, interdependencies and develops solutions.
  • Takes ownership of problems and stays on top of them until resolved.
  • Fosters a sense of energy, ownership and commitment to work.

Intern Program Highlights:

  • Meaningful Projects: Apply your knowledge and skills by participating in high profile projects in a respected and highly rated company. Take part in our collaborative work environment focusing on process improvements that help us better serve our customers, including both external and internal customers.
  • Corporate Learning & Development Programs: Participate in internal programs that allow you to develop professional skills and competencies such as Empower (leadership course), Products 101, 12 Inclusive Behaviors, Microsoft Excel training, etc.
  • Personalized Coaching: Receive career and leadership coaching specific to you and your development needs from our Early Career Program team.
  • Mentors: Be paired with professionals at MassMutual to learn about the business throughout several departments while utilizing your mentors as a sounding board to share and shape your ideas.
  • Networking Opportunities: Engage with the greater MassMutual community by being involved in networking activities and also our sessions set up as smaller group meetings with senior leaders in the company.
  • Volunteer Opportunities: MassMutual invests more than $20 million annually in organizations across the country to support communities and broaden their economic opportunity. Join colleagues within MassMutual and make a positive impact in the community!
  • Community: You will have the opportunity to work with talented interns across several departments in a highly-collaborative environment. Housing is also provided if needed, which adds to the community aspect of the program.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • BashLanguages
    • GroovyLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Redux SagaLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TealiumAnalytics
    • SnowplowAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

We currently have two Boston office locations at both 470 Atlantic Ave and One Marina Park.

An Insider's view of MassMutual

What’s the vibe like in the office?

We work in an open floor plan, so there is a lot of opportunity for networking across roles, teams and levels. Everyone is very friendly and welcomes the opportunity to get to know other people on the floor.

Kristina

Digital Adoption Team Lead

What's the biggest problem your team is solving?

You don’t think of insurance as a hotbed for innovation but the very nature of our organization, Digital Experience, is to reimagine how a 168-year old company does business with its customers. Our Design team takes pride in an inclusive design process with everyone invited to provide feedback, from Product to Engineering to QA.

Maria

Digital Lead - Design

What makes someone successful on your team?

Successful people on my team are: passionate, curious, receptive, and engaged. Each team member is expected to be passionate about the work that they do, and the domains in which they practice. They are always solving unique problems and must be curious about finding new solutions.

David

Digital Lead

How do you empower your team to be more creative?

I encourage my team to embark on ‘deep work’ at least once a week on a ‘meeting-free’ designated day. We have design reviews to brainstorm alternative ways to solve business problems from a software engineering point of view. We consider self-reflection and brainstorming to be fundamental components of creativity.

Mike

Head of Data Science Software Engineering

How do your team's ideas influence the company's direction?

One of our projects is an application we built for our Investment Mgmt team called ViPER (Visualizing Investment Portfolio Enhanced Reporting). The application makes it easy to manage reports and get insights from Data Science models. Now with ~150 active users, it reflects how we’re using DS to facilitate data driven decision processes across MM.

Jasmine

Head of Data Science - Investments Domain

What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture
Volunteer in Local Community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with Nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Intracompany Committees
Daily Stand-up
Team-Owned Deliverables
Open Office Floor Plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly Diverse Management Team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Unconscious Bias Training
Diversity Manifesto
Someone's Primary Function is Managing the Company's Diversity and Inclusion Initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability Insurance
For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf
Dental Benefits
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision Benefits
Health Insurance Benefits
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Life Insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) Matching
Performance Bonus
Match Charitable Contributions
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous Parental Leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Flexible Work Schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Family Medical Leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid Volunteer Time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid Holidays
Paid Sick Days
Occasional illness: up to 5 days per calendar year.
Perks & Discounts
Casual Dress
Commuter Benefits
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and Learns
Cross-Functional Training Encouraged
Promote from Within
Online Course Subscriptions Available
Customized Development Tracks
Paid Industry Certifications

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

More Jobs at MassMutual51 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Legal
Operations
Product
Project Mgmt
Data + Analytics
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Project Mgmt
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Finance
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Product
new
Boston
Data + Analytics
new
Boston
Design + UX
new
Boston
Project Mgmt
new
Boston
Finance
new
Boston
Developer
new
Boston
Operations
new
Boston
Developer
new
Boston
Finance
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston