Data Analytics Intern
Company Description
Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2009, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions.
Job Description
We, at Flywire, are looking for a smart, analytical thinker who’s excited to tackle tough questions through data! As our Business Insights Associate, you will work within the Data Analytics team to implement analytics plans, develop and maintain various business dashboards, and support ad hoc analysis as required. Your work will be visible to the entire organization and directly impact customer satisfaction and operational efficiency.
Key responsibilities:
Work with Product, User Experience, SEO, and Customer Success teams to identify and develop requirements for user interaction and experience measurement
Leverage tools like Google Analytics, Heap, and Mixpanel to instrument events for measurement; use the collected data to build customer journey funnels
Build business and customer insight reports by manipulating data using SQL, R, and Python, and build report dashboards using tools like Tableau; embed these dashboards into internal sites like wiki and Salesforce
Apply machine learning and deep learning techniques to reveal insights into customers and client interactions; using insights, build recommendations to optimize the product, improve the customer experience, and guide client acquisition, treasury operations, and new sales
Work closely with Data Sciences Manager to recommend enhancements in tools, processes, and infrastructure to meet analytics requirements of new business and fellow FlyMates
Qualifications
Minimum FlyMate Qualifications:
Graduate degree candidate with a background in statistics, math, or physics
An interest in data mining and data driven decision making; enthusiasm for learning new data analysis tools and techniques
Experience in R scripting to perform data cleansing and basic data analysis
An understanding of manipulating data using SQL and table optimization
Experience authoring interactive and repeatable reports in Tableau
Strong communication skills: You can make even the most complex data easy to comprehend
Additional Information
With over 30 nationalities across 9 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.