EnerNOC has a need for a Customer Support Intern to join our talented and energetic Support Operations team this summer. In this role, you are a key player in achieving the team’s mission to deliver easy, enjoyable, and effective customer experiences to our growing commercial and industrial customer base. You are the internal voice of the customer, and will solve challenging customer issues in a dynamic, collaborative team environment.

The ideal candidate has demonstrated interpersonal and communication skills, and is eager to learn about the energy and software industries. Successful candidates are technically savvy and apply creative problem-solving to a variety of challenges. This role offers the opportunity to learn about EnerNOC’s demand response programs and core operational processes, and develop business acumen.

About the Job:

• Respond to and escalate inbound customer requests through standard phone and email channels
• Navigate internal resources, systems, and policies to assist customers with software and demand response questions and issues
• Provide customers with supporting information about demand response, energy reduction procedures, and payment information in real time
• Establish productive, professional working relationships with internal departments
• Identify opportunities and problem areas that impact the overall customer experience, and propose recommendations to fix them
• Internship runs 40 hours/week from late May through late August, with option for April start and/or continuation into September

About You:

• Driven to provide excellent customer service
• Eager to learn, including new technology and demand response/energy management
• Strong verbal and written communication skills
• Problem-solving and time-management skills
• Able to work in a fast paced environment, both independently and as part of a team
• Able to manage high-stress situations calmly and effectively

Above and Beyond:

• Currently pursuing a B.A. or B.S. undergraduate degree or equivalent experience
• Prior experience in customer service
• Prior experience within and/or passion for the clean tech sector
• Experience with SalesForce.com or CRM systems