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Business Operations Intern

Rapid7
| Hybrid
Sorry, this job was removed at 2:58 p.m. (EST) on Wednesday, August 15, 2018
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About us... 

The business operations function is the oil that keeps the business engine running (and constantly growing!) at Rapid7. This is a great opportunity to apply your education to real-life, competitive, business decision making scenarios in the tech industry. You will have the opportunity to build your resume and get exposure to the best and brightest in the industry in a cross-functional role at an International tech company.

Enough about us... Let's talk about you! 

You are looking for a 20+ hours/week internship starting with us ASAP. We are looking for analytic, energetic team players to help us drive business insights and contribute to helping shape our ever-changing business in supporting all aspects of the customer post-sale process from onboarding to Rapid7 through to renewal transaction. This is a highly cross functional role and you will gain experience working with customer success managers, customer experience managers, finance, business intelligence, sales as well as operations and leadership.


Day to day responsibilities may include, but not limited to:

  • Working with management to build analyses and supporting data sets to drive exposure into key business projects.
  • Assist with reporting on the health of the business and key metrics for success.
  • Partner with the Business Intelligence team to develop and refine operational dashboards and proactively monitor KPIs to provide insights to our leadership team.
  • Working with business intelligence and customer success management to drive the onboarding process and provide new hires with visibility into their new accounts.
  • Leading process improvement and problem solving initiative to remove friction for customers in migration and renewals processes.

Required Skills and Experience

  • Pursuing an undergraduate or graduate (MBA) degree or recent graduate
  • Strong analytical and math skills, attention to detail, and professional verbal and written communication skills
  • An energetic and proactive attitude with an inclination to always be learning
  • Able to work cross-functionally and partner with
  • Able to prioritize and handle multiple projects, while staying very organized
  • Proficiency of Microsoft Excel and working with large datasets
  • Bonus: experience using CRM and BI tools (Salesforce, DOMO, NetSuite)
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants and public transport close by.

An Insider's view of Rapid7

What does your typical day look like?

For the majority of the day it’s a mix of weekly check-ins with various teams, project updates, and the occasional brainstorm.

When I’m not in meetings I’ve got headphones in while planning, writing, or designing — at my desk or perched somewhere around the office.

Grace

Senior Brand Storyteller

How has your career grown since starting at the company?

Ive been on many teams in my time at Rapid7 and they have certainly “grown” from a size perspective, but more importantly, they all evolved with the changing times and needs. Some of the teams I was on were critical for our sales grown in an emerging market and though they no longer exist by name, I can see the tangible impact we made.

Sarah

Manager, Commercial Sales

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Mandated unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Diversity employee resource groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring practices that promote diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Our employees receive unlimited hours per year of paid volunteer time.
Paid holidays
Paid sick days
Employees receive unlimited hours per year of paid sick leave.
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Some meals provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Variable.
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications
View full list of perks + benefits

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