Toast
We power successful restaurants.
Boston, MA

Senior People Success Partner - Customer Success

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Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Bready to make a change? 

Reporting to the Senior Director of People Success, you will be a senior business partner to Customer Success, primarily to the CARE organization with secondary support to Onboarding, Restaurant Success, and  Operations & Enablement at Toast.  Partnering directly with VPs and their leadership teams at the helm of those groups, the ideal candidate will bring strong functional human resources expertise, business acumen, consultative skills, and customer service orientation to advance employee engagement and performance, management capability, and efficient people process. The person in this role should have proven experience understanding business concepts and aligning business needs with HR support and solutions to move the business ahead in a hyper-growth environment. The candidate should also be able to demonstrate interpersonal awareness to effectively build and sustain strong partnerships with trust and credibility across the business, particularly at senior leadership/executive levels.  Said in a sentence, the candidate should be prepared to unlock the full potential for each Toaster inclusively and creatively, fostering peak moments and inspiring people to be their best selves.

About this roll*

  • Work closely with leadership and the management teams to  implement strategies and programs that develop their workforce to achieve its strategic goals while improving the overall employee experience.
  • Lead the development and execution of talent management processes such as quarterly and annual performance and talent reviews, succession planning, and engagement exercises in partnership with business leadership and the broader People Success team.
  • Work to build people-related solutions by leveraging people trends, insights, and data to drive the implementation of projects and programs.
  • Provide strategic partnership and mentorship to employees and people managers at all levels to positively impact the motivation, development, and retention of talent.
  • Collaborate with all areas of the People organization to deliver an aligned, effective people-centric approach to your partner organizations.
  • Lead and provide guidance on employee relations matters and conduct investigations as needed.
  • Ensure policies, practices, and programs are administered in an equitable and consistent manner.

Do you have the right ingredients?

  • 5+ years in an HRBP role
  • Proven ability to coach and partner with executive leadership
  • Strong experience in performance management and people strategy
  • Demonstrated success in a high-growth organization
  • Demonstrated ability to show excellent judgment, creative problem-solving, and training/coaching
  • Strong teamwork, communication & cross-functional collaboration skills
  • Entrepreneurial spirit/mindset, flexibility toward dynamic change
  • Ability to perform in a fast-paced environment, with multiple stakeholders with varying needs
  • Solid understanding of HR practices, policies, and employment law
  • Bachelor’s degree in an HR-related field and/or HR certification preferred
  • Experience working in the Technology/SaaS industry is a plus

*Bread puns encouraged but not required

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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