We're on a quest to help people connect through pets.
Boston, MA

Senior Director, Talent Acquisition Operations at Chewy (Greater Boston Area, MA)

| Greater Boston Area
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Our Opportunity:

Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailers of all time. It is an opportune time to join us as we continue to experience significant growth and differentiate ourselves in this space. Our relentless focus on our pets, partners and their specialized needs is one area of key differentiation, and we recognize that our people are what make this possible. As we continue to grow, it’s imperative that we have the right leaders in place to help us set up the strategy, tools, and processes to hire, retain and engage with our talented employee population.

We are currently looking for an Executive to lead all of Talent Acquisition Operations. This position will lead all facets of TA Operations to include TA systems, tools, analytics, reporting, candidate experience, recruiting coordination, process improvement, and employment brand marketing. The Senior Director, TA Operations will be responsible for all aspects of building an enterprise-wide TA Ops strategy and supporting all aspects of Chewy’s TA hiring strategy. This role drives strategy and execution that supports and benefits Headquarters, Fulfillment, and Customer Service. The selected leader will demonstrate advanced capability in designing a TA Ops strategy, developing leaders, building, and managing relationships with senior stakeholders, building, leading, and inspiring a recruiting team, and achieving headcount targets and all KPIs. The successful candidate will bring a proven track record of leading TA Ops in a hyper growth and/or transformational environment building systemic solutions that support enterprise growth and drive greater automation and innovation to enable speed and growth. This role requires high passion and prior success in maturing a TA organization to scale.

What you'll do:

  • Set vision, direction, and priorities through the development and execution of a strategic TA ops roadmap
  • Lead, develop and manage a team of Operations leaders and staff to drive high quality enterprise solutions at scale
  • Build programs that improve the efficiency in which TA hires internal and external talent
  • Provide strategic guidance to our Brand Marketing Leader and execute employment marketing plans to drive up candidate flow for targeted positions
  • Create, teach, and foster diversity and inclusion best practices in all aspects of selection, assessment, and hiring
  • Build analytical solutions to better manage headcount plans, progress to hiring goals, and all operational metrics
  • Lead experiments that drive efficiency and scale
  • Utilize analytical thinking to diagnose business challenges and identify hiring trends
  • Build repeatable, programmatic solutions to operational processes
  • Manage two to three large-scale projects that impact the enterprise as we optimize the talent acquisition operating mode

What you'll need: 

  • At least 10+ years of experience within Human Resources and/or Talent Acquisition, preferably in a fast-paced, changing environment
  • At least 5 years of experience of leading recruiting operations teams, owning and executing on HR/TA/Business transformation efforts
  • Proven track record of building systems, processes and functions from scratch while utilizing a data-driven approach
  • Experience with all aspects of headcount planning, setting, and inspecting KPIs, and hiring delivery
  • Experience leading hiring in a hyper growth environment with 500+ hires/year or more, or 25-30%+ annual headcount growth
  • At least 3+ years of experience regularly interfacing and communicating with executive leaders up to the C-suite
  • Experience as a leader of leaders
  • Bachelor’s Degree
  • Strong analytical skills: ability to gather, analyze, summarize, and present data
  • Strong organizational and interpersonal skills; Experience interacting with senior leadership
  • Adept at working in a cross-functional organization with demonstrated ability to collaborate with teams across the organization
  • A strong sense of ownership and ability to work independently
  • Attention to detail and ability to prioritize in a fast-paced environment
  • Ability to manage multiple and simultaneous responsibilities
  • Strong communication (verbal and written) skills


If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected]

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
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Where we are

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.


Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!


Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.


Senior Integrated Marketing Manager

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