People Operations Analyst

| Greater Boston Area

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

Toast is continuously growing and changing! Our People Operations and Systems team supports and enhances the employee journey by evolving our processes and systems as we scale. This role owns the execution of day-to-day activities to keep our people data accurate and up-to-date, directly impacting the experience of employees or managers and ensuring that business runs smoothly.

This role requires fierce organization, unparalleled attention to detail, and strong communication skills. A successful candidate will possess technical understanding of data management techniques, the ability to implement data quality best practices and the interest in growing their experience across People data related work.

About this roll*: 

  • Ensures data integrity by acting upon results of weekly, monthly and quarterly audits. Audit and maintain HR data integrity by ensuring accuracy and consistency of input data while troubleshooting irregularities. Support data governance processes.
  • Responds to HR data requests on an ad hoc basis by gathering, analyzing, and reporting relevant data from various sources.
  • Develop report writing skills to optimize audits and address team requests for data. Respond to requests to create, maintain, and support a variety of standard reports, ad-hoc reports, and queries utilizing the appropriate reporting tools. This includes annual EEO, census, and various compensation reporting requirements.
  • Optimizes and implements (new) data processes and systems.
  • Develop and maintain Standard Operating Procedures (SOPs) as it relates to all systems to promote consistent standards across all functions. Continually works with People team to ensure adherence to established processes and procedures.
  • Responsible for addressing a high volume of system-related activities in a timely fashion while maintaining a high level of quality and internal customer satisfaction.

Do you have the right ingredients*

  • 2+ years experience working in HR with a broad understanding of the employee life cycle; Associate’s Degree or equivalent experience in a related field preferred
  • 1+ years of Workday and Human Resources Management System experience
  • Experience working in a data-driven role - Prior HR or customer service experience a plus
  • Exhibits outstanding judgment and discretion when dealing with confidential and highly sensitive people data 
  • Demonstrated knowledge of human resources processes and database design, processes, and functions
  • Strong Microsoft Excel skills required. 
  • Able to manage priorities and working independently to deliver work within deadlines
  • Strong communicator, service-oriented and able to collaborate with a team
  • Creative problem solver with strong analytical skills

*Bread puns encouraged but not required

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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