Manager of Talent Management

| Greater Boston Area | Remote
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Klaviyo is looking for a Manager of Talent Management to drive our ongoing and new people programs forward, including performance management, succession planning, internal mobility, employee engagement, and career development. This role is critical in shaping and scaling our culture as we continue to grow rapidly. You'll report directly to the Director of the Talent Management Center of Excellence (COE).

One of our core values is “remarkable” and Klaviyo is a company where we all strive to be remarkable in everything that we do. This role is crucial in helping us grow the best of the best talent internally and help all Klaviyos be remarkable and make their mark on the world. 

You will be responsible for design, development and execution of initiatives and programs for Klaviyo employees, managers and leaders (at all levels) around the globe. You will work closely with our People Operations leaders to design and execute the programs and solutions for talent management initiatives. We are looking for someone with a strong performance management background and experience in organization development is a plus! 

In this role you'll get to:

Own: 

  • Talent Planning (critical talent assessment, capability and competency management, succession planning, internal mobility approach, career pathing)
  • Performance Management (full PM process including calibrations, role proficiency, performance improvement approach, promotions)

Do: 

  • Design, develop, implement, and manage Talent Management programs by identifying needs, securing resources, and prioritizing work.
  • Oversee program and project management of initiatives: define project plans, roles, and responsibilities, manage implementation activities, develop processes, documentation, and communications for rollouts and ongoing management.
  • Manage multiple stakeholders, collaborate across the People team, other departments, and external partners. Oversee alignment and coordination of the execution of programs across the team.
  • Create employee communications: branding and marketing materials, communicate clear processes, and enable ongoing adoption between cycles.
  • Develop and implement change management plans for key talent programs to drive smooth adoption.
  • Build overall talent philosophy across Klaviyo, ensure proper documentation and alignment to senior leadership. 
  • Define key performance metrics: develop metrics, and track delivery against program objectives, and compile key insights on the impact of programs.
  • Continue to collect feedback, iterate, and make positive improvements based on collected feedback 

What we’re looking for:

  • Minimum 7+ years of Performance Management, Talent Management and People (HR) experience combined
  • Experience in leading Performance Management and Talent Planning processes
  • Excellent program development and management skills
  • Demonstrated ability to influence others and collaborate with cross-functional partners
  • Proven ability to set priorities, meet deadlines, work independently and deliver results in a complex, global, and fast-paced organization
  • Expertise in navigating within ambiguous situations, with high levels of autonomy
  • Able to deal with change and desire to make a difference is paramount, we are looking for someone who loves to build from the ground up
  • Someone who is passionate about the development of people, scrappy, solutions-focused, and creative
  • Current, in-depth knowledge of Performance Management best practices and trends, willing to think outside the box as needed 
  • Excellent verbal, written, presentation and storytelling skills; must be capable of communicating information to diverse audiences in a virtual environment
  • Data-driven with a skill for telling a story with data 
  • Strong business acumen and a track record of successfully partnering with HR Business Partners, DEI teams, and business leaders through to execution
  • Ability to create effective partnerships at all levels of the organization
  • Strong analytical, diagnostic, consulting, and problem-solving skills
  • Ability to take multiple and complex inputs and concepts and distill into simple, relevant, and executable strategies that are easy-to-execute and drive impact

Bonus points:

  • Prior usage of Performance Management and Talent Planning modules in Workday

Minimum Qualifications - Experience & Skills:

  • Minimum 7+ years of Performance Management, Talent Management and People (HR) experience combined
  • Experience leading large scale, strategic talent initiatives requiring analytical insights
  • Subject matter expertise in talent management and performance management 
  • A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions

Get to know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.

Klaviyo does not tolerate and prohibits discrimination, harassment or retaliation of or against job applicants, contractors, interns, volunteers or employees by another employee, supervisor, vendor, customer or any third party.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.
“Life’s Too Short To Work With Brilliant Jerks”: Klaviyo Employees Are Brilliant *And* Supportive
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An Insider's view of Klaviyo

What's something quirky about your company?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Klaviyo Benefits Overview

Klaviyo pours into team members by providing a diverse and inclusive environment. We also take pride in our quality health benefits and programs. In our efforts to achieve overall happiness for Klaviyos, we offer competitive salaries and 401K planning through Principal. Protect yourself against hardships with life and disability insurance, continue learning and developing with tuition reimbursement, and achieve peace with Headspace. Additional perks include unlimited vacation time, employee referral bonuses, commuter expenses, fitness reimbursements, free books, and a thriving company atmosphere.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Team workouts
Live virtual Yoga
Mental Health Benefits
For example, free access to Headspace meditation app
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Recreational Clubs
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Diversity Program
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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