Manager HRIS Operations
About Agero:
As the B2B category leader, Agero works with the most well-known automotive and insurance brands to transform the entire driving and vehicle ownership experience with next generation services and technology: from roadside assistance to accident management, connected vehicle to consumer affairs, and more.
Our automotive clients represent more than 2 in 3 passenger vehicles sold in the U.S., and two-thirds of insurance companies are served by Agero. We handle over 12 million vehicle disablement events annually, serving 115 million drivers across the U.S.
It’s not just a job, it’s a mission to make driving safer, smarter and more enjoyable for everyone.
Role Summary:
The Manager of HRIS Operations is responsible for providing leadership and managing complex projects related to data integrity, HR technology, systems, processes, records and data management. Develops, implements, updates, and maintains human resources information system (HRIS). Consults across HR as well as with other Agero business groups on HR technology needs and initiatives to develop a strategic vision for the HR technology needs of the organization. Provides subject matter expertise on the integration, needs assessment, requirements gathering, testing and implementation of existing and next technologies. Ensures timely, high quality delivery, with the ultimate goal of supporting maximizing data integrity, administrative optimization and stakeholder experience. Manages the activities of HRIS, HR Service Center. These teams are ultimately responsible for ensuring the HR data is accurate, secure, optimizing processes for data management, providing timely resolution to associate and manage requests and leveraging technology where possible to make administration easier.
Key Outcomes:
- Build and invest in relationships across HR and the broader tech community
- Develop a comprehensive understanding of Agero's HR systems, process and people
- Develop an informed perspective on on wider Agero business
The Day to Day:
- Develop and iterate on the overall HR technology strategy keeping current on new solutions to recommend and prioritize implementation that meets the current and future business needs
- Develop, manage and monitor effective delivery of HR Service Center Operations and HRIS initiatives.
- Leads HR technology initiatives including managing the budget for the implementation, and maintenance of HR systems.
- Vendor management including contract negotiations, overall performance, optimization and outcome are achieved
- Provides overall prioritization of work assignments and management of functional team resources and their activities.
- Supervises the administration and maintenance of human resource records.
- Provides training and support for HRIS, users, internal partners (IT) and vendors to research, trouble shoot, resolve issues as needed including, but not limited to, researching and resolving HRIS problems.
- Develops, trains and motivates staff by providing ongoing coaching and performance feedback.
- Manage data security requirements and monitors processes to ensure adequate audits and controls are in place. Reviews processes and service levels to identify and implement enhancements to improve efficiency and service. Ensures process documentation is accurate and up to date.
- Create and manage report requests from the business as needed.
- Oversees employee record keeping ensuring compliance with state and local requirements for management, retention, archival and destroying requirements.
Education, Experience and Skills
- Bachelor’s degree or equivalent experience
- Education and certifications in HR-related or project management related fields a plus
- 6-8 years of related HR experience with increasing responsibilities
- Proven experience managing a variety of projects to successful completion
Skills and Competencies:
- Strong project management skills - including ability to create and monitor project plans, timelines, resource requirements and progress; manage project scope and ensure projects are on time and on budget; focus on identifying and eliminating roadblocks to progress; responsible for facilitating project team meetings and keeping all key stakeholders up-to-date on project plans and status
- Drive for action and results – Strong planning and organizational skills, with flexibility to adjust as needed; strong accountability and ownership of deliverables and measurable outcomes; ability to manage multiple priorities in a fast-paced environment; effective follow through
- Customer focus – Strong customer and service orientation; excellent relationship building, interpersonal skills; ability to influence peers and managers across the function and organization
- Teamwork and collaboration – Thought partnership with organizational awareness and understanding, ability to interact effectively with multiple levels of the organization
- Effective communication skills - verbal and written, with internal and external business partners
- Analytical skills - excellent data manipulation, drafting of business cases for change, creation and monitoring of time and cost estimates
- Problem-solving - ability to troubleshoot problems or issues to quick resolution
- Positive, can-do attitude - energetic, enthusiastic, determined, and committed to high quality work
- System Experience – prior experience with some of the following systems would be helpful for this role: ADP Enterprise, Kronos, Lever, Greenhouse, BSwift, Lattice, UKG Pro, SharePoint, Simplr, etc.
