Manager, HR Business Partnerships

| Greater Boston Area

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow and nurture our employee base while maintaining a best-in-class company culture.

Reporting to the Director, People & Culture, you will be responsible for leading the HR Business Partnerships function across the organization. The ideal candidate will bring strong business acumen, cultural awareness, consultative skills, customer service orientation, and functional human resources expertise. This role will effectively influence analysis and decision-making in the areas of leadership, talent management and development, succession planning, change management, organizational development and design, team building, performance management, and employee relations. The person in this role should have proven experience understanding business concepts and aligning business needs with HR support and solutions to move the business ahead in a hyper-growth environment. The candidate should also be able to demonstrate interpersonal awareness to effectively build and sustain strong partnerships with trust and credibility across the business.

Responsibilities: 

  • A seasoned, experienced professional with a full understanding of Human Resources; resolves a wide range of issues in creative ways. Assists in the development of strategic Human Resources programs that will engage, develop, and retain employees.
  • Acts as a subject matter expert to provide coaching to management on addressing a variety of employee issues while effectively mitigating business and company risk.
  • Lead a variety of HR initiatives to including annual employee engagement survey, talent reviews, special projects, etc.
  • Partners with HRBP’s to consult with line management, providing HR guidance when appropriate on items such as coaching, counseling, career development, performance, etc.
  • Analyzes trends and metrics in partnership with the larger team to develop solutions, programs and policies.
  • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • In accordance with established guidelines, provides managers and supervisors with interpretation and guidance regarding HR policies, legal and compliance matters.
  • Assist with succession planning activities in order to ensure that a pipeline of high potential and/or promotable employees are identified and developed to meet future organizational needs.
  • In conjunction with the L&D Manager, assesses individual and organizational training/development needs and help design or recommend programs to meet the identified needs.
  • Analyze employee NPS results and implement programs to improve overall employee satisfaction within different departments.

Requirements: 

  • 5-8 years of related Human Resources experience
  • 3+ years of management experience preferred
  • Solid understanding of HR practices, policies, and employment law
  • Strong teamwork, communication & cross-functional collaboration skills
  • Ability to perform in a fast-paced environment
  • Demonstrated success in a high-growth organization
  • Demonstrated ability to show excellent judgment, creative problem-solving, and training/coaching
  • Bachelor’s degree in an HR related field required; HR certification preferred
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
401 Park Dr Suite 801 , Boston, MA 02215

Insider's spotlight

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

What does your typical day look like?

Most mornings I take a second stab at a problem from the day before. With a good night of sleep I can look at things in a new light. If I’m still blocked, I’ll pair with someone after lunch. I love pairing with my teammates. Each of them offer something different and there are no egos on the table which creates an amazing learning environment.

Lisa Pan

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Health Insurance & Wellness Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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