InterSystems
Our products have received global industry recognition from Forrester, Gartner and KLAS Research.
Cambridge, MA
Hybrid

Learning Services Coordinator

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Overview

Reporting to the Learning Services Classroom Training Manager, the Training Coordinator will organize and execute corporate training classes and schedules, act as primary point of contact for enrolled participants, process all training registration inquiries, communicate course confirmations, process billing information, produce and maintain course completion statistics and certificates.

Responsibilities

Essential

  • Acts as liaison with Learning Services Technical Trainers, Course Developers, customers, attendees, printing companies, and keeping the trainers up-to-date of relevant information. Upload participants into registration system, validate information, and assign appropriate courses
  • Compose, proofread, edit and prepare correspondence, reports and other materials
  • Set up trainings including ordering and shipping materials, and ensuring kits are complete and on site
  • Record and track training for all employees
  • Facility/space coordination
  • Contribute to the marketing outreach for classes
  • Managing email account for external inquiries

 

Reporting

  • Develop reports that track trainers’ and course effectiveness, training revenue and credits
  • Create and maintain classroom schedules and calendar

 

Support

  • Assist Director, LS managers and trainers in execution of various programs
  • Manage daily correspondence with co-workers, business partners, and customers
  • Review and coordinate the production and printing of training materials, and other training-related print materials
  • Triage inbound training requests and other inquiries based on trainer expertise

 

On-going responsibilities

  • Other duties as set by Classroom Training Manager of Learning Services

 

 

Key Characteristics

  • Passion and Determination: Is goal-oriented and enthusiastic; is energized by challenges; has a strong work ethic and a positive, “can-do” attitude when faced with obstacles
  • Independence/Self Confidence: Figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing much direction or supervision; directly addresses or raises issues of concern to him/her
  • Teamwork: Ability to collaborate effectively with people of comparable talents and different strengths; handles conflict constructively; avoids being argumentative; willing to pitch in and do the mundane things that need to be done; treats people at all levels and all roles with respect
  • Decision-Making/Judgment: Makes considered decisions on less-than-perfect information; identifies critical factors to consider when makings decisions; prioritizes tasks and goals appropriately; assesses risks and returns effectively

Qualifications

Essential

  • 3-5 years relevant experience with a demonstrated ability to gather, maintain and communicate information
  • Strong organizational skills and attention to detail
  • Superior interpersonal, verbal, and written communication skills
  • Demonstrated experience with Microsoft Office Word, PowerPoint, and Excel
  • Ability to manage through multiple demands, shifting priorities and rapid change

 

Desirable

  • Administration experience in education and course management
  • Experience with Learning Management Systems

Education and Training

Essential

  • University degree or related experience

Desirable

  • Education Administration
  • Learning Management Systems
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What are InterSystems Perks + Benefits

InterSystems Benefits Overview

InterSystems is pleased to offer a premier benefits package to all benefit eligible employees. Our plans are designed to provide a comprehensive, cost-effective, and competitive benefits package. We are dedicated to the health, wellness, and security of our employees and their families.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Disability, Mental Health, and NeuroDiversity Resource Group, BIPOC Resource Group, Women's Resource Group, LGBTQIA+ Resource Group.
Hiring practices that promote diversity
Diversity recruitment program
Active sponsors of MIT Office of Minority Education, Harvard Black Students Association, sponsoring the Tufts Women in Technology Events, Top 50 Best Employers at Anita B/Grace Hopper
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Offered for employees and dependents.
Disability insurance
Dental insurance
Vision insurance
Health insurance
HSA offered
Life insurance
Pet insurance
Wellness programs
Team workouts
InterSystems' fitness initiatives include in-office yoga.
Mental health benefits
EAP offered
Financial & Retirement
401(K)
InterSystems' 401(K) includes a profit-sharing program.
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
We offer dependent care FSA
Generous parental leave
Family medical leave
Company sponsored family events
InterSystems hosts family oriented events frequently.
Vacation & Time Off Benefits
Generous PTO
InterSystems employees receive a minimum of 23 PTO days per year.
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
Parking Garage (daily/monthly rates), Electric Vehicle Charging Stations, Secured Bicycle Parking, MBTA Pass Program, Free Annual Blue Bikes Membership
Company-sponsored outings
InterSystems hosts regular company events and outings. Recent events include a company ski trip, New England Revolution game at Gillette Stadium, Lion King in Boston, and Holiday at the Boston Pops
Free daily meals
Some meals provided
Onsite office parking
InterSystems' commuter benefits include Monthly Parking at One Memorial Drive and a Parking FSA. A Transit Parking FSA allows you to set aside pre-tax dollars for qualified expenses.
Relocation assistance
InterSystems provides relocation benefits dependent upon meeting qualifications as specified in our company policy. Benefits can range from temporary housing, travel expenses, or monetary stipends.
Fitness stipend
If employees are enrolled in our insurance there is a $150 fitness reimbursement stipend
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
InterSystems sponsors onsite, company wide new employee training.
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Paid industry certifications

Additional Perks + Benefits

In addition to all of the perks/benefits listed above, we also offer identity theft protection and 24/7 worldwide travel assistance if employees are traveling 100 miles from home

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