Learning Services Coordinator
Overview
Reporting to the Learning Services Classroom Training Manager, the Training Coordinator will organize and execute corporate training classes and schedules, act as primary point of contact for enrolled participants, process all training registration inquiries, communicate course confirmations, process billing information, produce and maintain course completion statistics and certificates.
Responsibilities
Essential
- Acts as liaison with Learning Services Technical Trainers, Course Developers, customers, attendees, printing companies, and keeping the trainers up-to-date of relevant information. Upload participants into registration system, validate information, and assign appropriate courses
- Compose, proofread, edit and prepare correspondence, reports and other materials
- Set up trainings including ordering and shipping materials, and ensuring kits are complete and on site
- Record and track training for all employees
- Facility/space coordination
- Contribute to the marketing outreach for classes
- Managing email account for external inquiries
Reporting
- Develop reports that track trainers’ and course effectiveness, training revenue and credits
- Create and maintain classroom schedules and calendar
Support
- Assist Director, LS managers and trainers in execution of various programs
- Manage daily correspondence with co-workers, business partners, and customers
- Review and coordinate the production and printing of training materials, and other training-related print materials
- Triage inbound training requests and other inquiries based on trainer expertise
On-going responsibilities
- Other duties as set by Classroom Training Manager of Learning Services
Key Characteristics
- Passion and Determination: Is goal-oriented and enthusiastic; is energized by challenges; has a strong work ethic and a positive, “can-do” attitude when faced with obstacles
- Independence/Self Confidence: Figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing much direction or supervision; directly addresses or raises issues of concern to him/her
- Teamwork: Ability to collaborate effectively with people of comparable talents and different strengths; handles conflict constructively; avoids being argumentative; willing to pitch in and do the mundane things that need to be done; treats people at all levels and all roles with respect
- Decision-Making/Judgment: Makes considered decisions on less-than-perfect information; identifies critical factors to consider when makings decisions; prioritizes tasks and goals appropriately; assesses risks and returns effectively
Qualifications
Essential
- 3-5 years relevant experience with a demonstrated ability to gather, maintain and communicate information
- Strong organizational skills and attention to detail
- Superior interpersonal, verbal, and written communication skills
- Demonstrated experience with Microsoft Office Word, PowerPoint, and Excel
- Ability to manage through multiple demands, shifting priorities and rapid change
Desirable
- Administration experience in education and course management
- Experience with Learning Management Systems
Education and Training
Essential
- University degree or related experience
Desirable
- Education Administration
- Learning Management Systems