Learning and Development Specialist

| Greater Boston Area

Toast Overview:

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

As the Learning and Development Specialist, you will join a growing team focused on the creation and delivery of leadership, individual and company-wide initiatives to engage, grow and retain our employees.

What you will do

In this role, you will leverage your experience collaborating with leaders and individual contributors across the organization to:

  • Develop new training curriculum, make modifications to existing curriculum, and develop new initiatives.
  • Implement all aspects of the instructional design process- define, design, develop, implement and evaluate curricula which includes blended instructional design, online learning, classroom and instructional led training programs, self-study programs, and e-learning.
  • Facilitate and lead all types of learning and development solutions.
  • Partner with HRBPs to offer coaching and support to managers and leaders.
  • Maintain a positive, proactive customer service approach throughout all internal and external communication.
  • Support and market our new learning initiatives through diverse communication channels and marketing campaigns

Do you have the right ingredients?

  • Bachelor’s degree in adult learning, instructional design or related area. Or equivalent experience. Masters degree a big plus.
  • 3-5 years of instructional design/curriculum development expertise creating blended learning solutions.
  • Strong facilitation, training, communication and influencing skills.
  • Experience coaching managers, individual contributors and conducting team building programs.
  • Experience working and collaborating with all levels of leaders across a diverse organization.
  • Experience implementing and creating innovative learning and development solutions and identifying unique delivery methods.
  • An innovative and outside of the box thinker, who is willing to break the mold.
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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