HR Business Partner

| Greater Boston Area

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants to operate more efficiently and to connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success. We move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to become a part of a fun and growing industry, join us! You will be helping Toast to grow and nurture our employee base while maintaining a best in class company culture.

Reporting to the Manager, HR Business Partnerships, you will be responsible for acting as a true business partner to Toast's internal departments. The ideal candidate will bring strong business acumen, cultural awareness, consultative skills, customer service orientation, and functional human resources expertise. The person in this role should have proven experience understanding business concepts and aligning business needs with HR support and solutions to move the business ahead in a hyper-growth environment. The candidate should also be able to demonstrate interpersonal awareness to effectively build and sustain strong partnerships with trust and credibility across the business.

In this role you will: 

  • Assist in the development and execution of the talent management processes including quarterly and annual performance reviews and succession planning
  • Provide day-to-day guidance to department leadership on coaching, counseling, career development, and disciplinary actions
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • Analyze employee NPS results and implement programs to improve overall employee satisfaction within different departments
  • Provide guidance on Employee Relations matters and conduct investigations, as needed
  • Ensure policies, practices and programs are administered in a fair and consistent manner
  • Identify and create management and employee training and development programs; Recommend implementation of appropriate program options
  • Collaborate with HR team members, manage projects, and provide direction on HR-related programs and practices

To be successful in this role you will need: 

  • 3 years in a generalist role with strong experience in performance management
  • Solid understanding of HR practices, policies, and employment law
  • Strong teamwork, communication & cross-functional collaboration skills
  • Entrepreneurial spirit/mindset, flexibility toward dynamic change
  • Ability to perform in a fast-paced environment
  • Demonstrated success in a high-growth organization
  • Demonstrated ability to show excellent judgment, creative problem-solving, and training/coaching
  • Bachelor’s degree in an HR related field required; HR certification preferred
  • Experience working in the Technology industry is a plus

Perks

  • Great opportunity to join the next big thing
  • Competitive salary, benefits and stock options at a well-funded company
  • Incredible, super fun company culture! 

 

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
401 Park Dr Suite 801 , Boston, MA 02215

Insider's spotlight

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

What does your typical day look like?

Most mornings I take a second stab at a problem from the day before. With a good night of sleep I can look at things in a new light. If I’m still blocked, I’ll pair with someone after lunch. I love pairing with my teammates. Each of them offer something different and there are no egos on the table which creates an amazing learning environment.

Lisa Pan

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Health Insurance & Wellness Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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