Employee Experience Program Manager at Klaviyo

| Greater Boston Area
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Klaviyo has grown rapidly in the last couple years. We’re now at an inflection point where our culture programming and traditions need to be reimagined and rebuilt for scale. That’s where you come in!

We’re looking for an experienced program manager with proven success scaling employee experience initiatives. We need someone who is passionate about making our work culture fulfilling for all Klaviyos. This individual will create, execute and scale programs, events, and traditions with an authentic and inclusive approach. 

This is a unique opportunity for someone who enjoys being strategic and who is motivated by fostering thoughtful and meaningful experiences for fellow employees in a rapidly scaling organization. The ideal candidate will have previous exposure crafting employee experiences and scaling engagement programs across an organization. This role will also have an integral part in creating Klaviyo’s corporate social responsibility and Diversity & Inclusion strategy as well! 

How You’ll Make a Difference:

  • Own and optimize all company events, traditions, and important occasions including Black Friday / Cyber Monday celebration
  • Propose and execute on and internal events strategy to maximize employee engagement. 
  • Manage employee surveys, from execution to reporting (in partnership with People Analytics) 
  • Ensure values are represented in all people processes -- from recruiting, to performance management, to learning and development, to recognition. 
  • Build and own Employee Resource Group framework. 
  • Partner with Office Managers on employee recognition strategy and execution 
  • Brainstorm and implement creative ideas on fostering belonging and connectedness for remote workers.
  • Partner closely with key stakeholders to execute on Klaviyo’s corporate social responsibility strategy. 
  • Work with business leaders to enable remote workers and ensure a positive remote employee experience
  • Gather and use data to inform decisions and continuous improvement of programming 
  • Track and report on results, including both quantitative and qualitative measures of success

Who You Are:

  • You have at least 5 years of experience working in employee relations, program management, or related field
  • You possess impeccable writing skills, as evidenced by the ability to quickly produce copy that doesn’t require significant edits
  • You care deeply about equity and inclusion and seek to embed it into the organizational culture. 
  • Strong design skills. You know your way around a design tool and can quickly create eye-catching design templates and branded visual communication. 
  • Prior experience with event planning -- from strategy to execution to logistics
  • You “zig” when others “zag” -- you aren’t afraid to think outside of the box and are constantly brainstorming ideas on how to make Klaviyo stand out from the pack
  • You care deeply about your coworkers as whole people
  • You can maintain confidentiality and can be trusted with sensitive personal information
  • Highly organized, detail-oriented, and a self-starter
  • You have aided the creation and facilitation of employee resource groups. 
  • Motivated by and can solve for both quantitative and qualitative results 
  • A collaborative and empathetic teammate who can also execute solo
  • You are on a journey of continuous improvement, and proactively seek and implement constructive feedback to level up your skills and knowledge 

Get to know Klaviyo

Klaviyo is the world’s leading owned marketing platform known for accelerating revenue for online businesses using the channels they own like email, web and mobile. Enabling companies to leverage these owned marketing channels, Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. And unlike other marketing platforms, Klaviyo doesn’t force companies to compromise between advanced functionality or ease of use - so companies of all sizes are able to maximize their sales quickly. That’s why 50,000 innovative companies like Unilever, Custom Ink and Eventbrite sell more with Klaviyo.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.
“Life’s Too Short To Work With Brilliant Jerks”: Klaviyo Employees Are Brilliant *And* Supportive
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An Insider's view of Klaviyo

What’s the vibe like in the office?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Klaviyo Benefits Overview

Klaviyo pours into team members by providing a diverse and inclusive environment. We also take pride in our quality health benefits and programs. In our efforts to achieve overall happiness for Klaviyos, we offer competitive salaries and 401K planning through Principal. Protect yourself against hardships with life and disability insurance, continue learning and developing with tuition reimbursement, and achieve peace with Headspace. Additional perks include unlimited vacation time, employee referral bonuses, commuter expenses, fitness reimbursements, free books, and a thriving company atmosphere.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Team workouts
Live virtual Yoga
Mental Health Benefits
For example, free access to Headspace meditation app
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Recreational Clubs
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Diversity Program
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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