Agero + Swoop
As the category leader, we are at the forefront of a major industry transformation.
Medford, MA

Director, Talent Development & Learning (Corporate) at Agero + Swoop

| Greater Boston Area
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Ahead of the Curve.

No one knows the road like Agero. For over 45 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving.
As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 115 million drivers each year, providing award-winning service that helps motorists in their time of need while building customer loyalty for our clients.
Headquartered in Medford, MA with operations throughout North America, we are trusted by more than 100 leading corporations and used by 75% of the new passenger vehicles sold in the U.S. As a result, we have more information about cars and drivers than any other company. We use that data to continually enrich our solutions, maximizing our customers' opportunities while minimizing driver distraction.

Position Summary:

Many of the most recognized automotive and insurance brands in North America trust us to take care of their customers in their moment of need. Agero’s Customer Care Centers touch millions of our clients’ end-customers every year. We ensure that customers have a great experience with Agero, and by extension, help build our clients’ brand and ongoing relationship with their customers.

The Director, Talent Development and Learning is responsible for building a world class training and development capability for associates, managers and leaders at Agero’s Corporate office, so that they have the skills and knowledge to maximize their performance. This requires partnering with business leaders to assess and align individual development needs to the needs of the business and then executing consistently and exceptionally to meet those needs. 

The role is responsible for understanding the current training and development needs of corporate employees, developing and implementing a training strategy and plan, designing and delivering learning and development programs, measuring associate feedback and key metrics to understand impact of training programs, and sustaining a continuous improvement culture to ensure training stays leading edge. In order to do this, the Director will need to build close relationships across the business and HR to ensure sponsorship of key initiatives and tight alignment with business priorities. 

Key Outcomes:

Develop and implement a learning strategy and plan

  • Conduct a short and long-term needs assessment for Corporate talent to align training strategy to organizational needs
  • Build a learning roadmap to execute on that strategy and get alignment from key business leaders and stakeholders
  • Develop annual learning calendar with full integration and alignment with overall talent management and development plan for the year
  • Encourage continuous feedback and learning to ensure development programs evolve to meet ongoing and changing needs of the organization

Design and deliver management development, leadership development and other skill-based programs for Corporate associates

  • Drive program design, including deep understanding of target stakeholder needs, content creation, instructional design and alignment to most effective delivery method
  • Drive program delivery, including participant recruitment, program facilitation, cohort and community building
  • Ensure flawless delivery of enrollment management and logistics
  • Monitor training programs for improvement opportunities, regularly seeking stakeholder feedback, and revise and update programs accordingly

Develop and maintain learning approaches and best practices

  • Stay abreast of learning and development trends and technology
  • Create pilot approach for introducing new programs
  • Monitor training effectiveness and impact of programs; design and develop training metrics, including course evaluations and impact on participant ongoing performance and engagement
  • Continuously enhance training delivery methods to create compelling and engaging learning experiences 

Develop learning management strategy and content

  • Identify content that best enables improved individual and organizational performance
  • Research and identify sources of educational and informational content
  • Build and maintain library and links to information for easy, ongoing access by associates
  • Serve as a resource to the business to proactively identify external training opportunities to meet specific business or functional requirements when an internal solution in unavailable or impractical
  • Collaborate with other business and HR areas that manage key knowledge management assets to ensure a coherent and coordinated approach

Experience and Education:

  • Bachelor’s degree
  • Education and certifications in learning related fields
  • 10+ years of Talent Development or Learning and Development experience.
  • Experience building and delivering management development, leadership development and employee development programs and curriculum
  • Background in adult learning theory, learning technology, instructional design, learning methods, training delivery and evaluation

Key Competencies and Skills:

  • Technical Knowledge- Strong knowledge of instructional design, assessment tools, adult learning theory, and evaluation techniques as well as variety of learning designs, approaches, platforms, tools, applications and visual graphics. Knowledge of learning technologies and ability to learn new technology quickly.
  • Learning Delivery– Outstanding facilitation, presentation and training delivery skills; executive presence
  • Customer Focus– Strong customer and service orientation; excellent relationship building, interpersonal, influencing and communication skills, both verbal and written
  • Drive for Results– Strong planning, project management and organizational skills, with flexibility to adjust as needed; strong accountability and ownership of deliverables and measurable outcomes; ability to manage multiple priorities in a fast-paced environment
  • Teamwork and Collaboration – Thought partnership with organizational awareness and understanding, ability to partner with multiple levels of the organization.
  • Positive, Can-do Attitude- energetic, enthusiastic, determined, and committed to high quality work
  • Thought Leadership– Business acumen, strategic thinking, creativity, analytic and problem-solving ability

Working Relationships: 

  • Works independently and as part of a team. Works closely with core customers (leaders, managers & employees), VP Talent Management, Talent Management team and overall HR organization.

About Agero

Agero’s mission is to safeguard consumers on the road through a unique combination of platform intelligence and human powered solutions, strengthening our clients’ relationships with their drivers. We are a leading provider of driving solutions, including roadside assistance, accident management, consumer affairs and telematics. The company protects 115 million vehicles in partnership with leading automobile manufacturers, insurance carriers and other diversified clients. Managing one of the largest national networks of service providers, Agero responds to more than 12 million requests annually for assistance. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit and follow on Twitter @AgeroNews.

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Where we are

We're located in thriving Medford, MA, a short distance from the MBTA with close access to I-93, restaurants, bars, shops and downtown Boston.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Constant ContactEmail

What are Agero + Swoop Perks + Benefits

Agero + Swoop Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your technology career. In support of this mission, we offer a wide range of benefits to include:

- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "read to a Child" and the Mystic Rivershed Cleanup organization.
- Tuition reimbursement
- A robust game and entertainment room complete with the latest and greatest gaming systems
- Weekly happy hours
- Robust internal career development programs designed to support the growth of each employees career
- World class onsite gym complete with spinning, yoga and much more!

Volunteer in local community
Read to a Child, Mystic Rivershed Clean up.
Eat lunch together
Intracompany committees
You will have the opportunity to help with: identifying the latest additions for our game rooms, discussing how to better communicate across the org or planning events.
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of pre-disability earnings.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments. We match 100% of the first 2% of contributions, and 50% of the next 4% of contributions.
Performance Bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t – including flexible health and dental care from your choice of doctors. We take care of the time off and allow you to make decisions about how much you want to carry over from year to year so you can recharge your batteries and achieve harmony both inside and outside of the workplace. How many places set you up with laptops and two monitors as standard fare? We’ve got more discounts and perks than you can count on 2 hands – and they are meaningful! Plus we offer a free subscription to the CC Motor Club.

An Insider's view of Agero + Swoop

How would you describe the company’s work-life balance?

Agero allows me to have the work-life balance I need. The company understands and cares that employees have things they need to deal with outside work. Agero is the most flexible company I have ever worked at in accommodating the chaotic schedule I sometimes have to work; I arrange my life first and know it’s ok to make my work fit in around that.


Senior Manager, Data Science

How has your career grown since starting at the company?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.


Chief of Staff

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry not just here but globally, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.


Chief Strategy Officer

What makes someone successful on your team?

My team is comprised of Program Managers who are responsible for driving delivery across most of the organization. Those who are most successful are proactive, solution-oriented, and skilled collaborators, have a natural and relentless curiosity, and both embrace and evangelize change. Of course, great discipline and organization skills help too!


Director, Program Management
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