Community Manager

| Greater Boston Area

Meet CarGurus—the #1 visited online car shopping website in the US. At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace where it’s easy to find great deals from top-rated dealers. 

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history. 

We are looking for a Community Manager to join our growing Learning & Knowledge Management (LKM) team. The LKM team, part of our Engineering organization, leads knowledge management for the entire company, as well as technical training and development for our Engineering organization. The Community Manager will work with colleagues across the company to capture and organize their knowledge in our rapidly growing Confluence wiki so others can easily find and understand it. With this comes training new employees how to use our wiki, fielding questions, consulting with teams to capture and improve their content, advertising wiki wins and best practices, monitoring wiki health, and acting on collected data in the strive for continuous improvement. 

If you are an innovative, self-starter with a bias for action, along with a passion for all-things knowledge management, including content creation and organization, training, and community building, then this role may be right for you.

Your Day Might Include:

  • Collaborating with others to document, organize and socialize their team’s knowledge
  • Monitoring changes to the wiki and identifying opportunities to educate authors and improve the content
  • Facilitating training classes on how to use our wiki
  • Communicating with our contributor community by writing blogs, creating podcasts, and leveraging our internal communications channels
  • Analyzing wiki health data to identify future opportunities to continue to grow our culture of knowledge sharing across the company

Who You Are:

  • You have experience in knowledge management, technical writing, marketing, internal communications, or other related field
  • You have exceptional writing and verbal communication skills
  • You have a bias for action and are driven to execute projects in a timely fashion
  • You have a thirst for innovation and leveraging data to drive improvements
  • You are hungry to learn and grow in a fast-paced environment
  • You enjoy working collaboratively with colleagues across the company

If you work best when someone assigns you discrete tasks, then this role probably isn’t for you. We’re looking for a driven and innovative individual who can manage and grow our wiki community and identify where they can add value through collaboration and data analysis.

CarGurus Culture:

At the core of our company culture is a spirit of innovation, curiosity and collaboration. True to our start-up roots, we’re nimble, flexible and hardworking. We have a great respect for testing and learning and a healthy aversion to scheduling meetings to discuss meetings. Lunch is catered daily. Gym membership is free. Foosball and ping pong are played often. Now a publicly-traded company, we’re as committed as ever to cultivating the culture that got us here.

In addition to the US, CarGurus operates sites in Canada, the UK and Germany with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI and Dublin, Ireland. If you’d like to learn more, please visit our careers page.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • DockerLanguages
    • JenkinsLanguages
    • Elastic SearchLanguages
    • KafkaLanguages
    • HibernateLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

2 Canal Park 4th Floor , Cambridge, MA 02141
CarGurus' tech teams solve tough problems — sometimes by questioning the problem itself
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What are CarGurus Perks + Benefits

Culture
Volunteer in local community
CarGurus participates in local volunteer activities such as the The Boston Children's Hospital Corporate Cup Challenge, The Freedom Run 5k, etc.
Friends outside of work
Eat lunch together
Intracompany committees
CarGurus has committees that are re-elected annually and manage events and programs such as the Charitable Giving Committee and Community Council.
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
CarGurus offers company equity in the form of Restricted Stock Units.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

We provide a competitive benefits package including health, dental, and 401K match. We also offer 16 weeks paid primary caregiver leave and 2 weeks secondary caregiver leave. In addition, we also offer perks including gym memberships, commuter passes, daily catered lunches, company outings and more.

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