Our Opportunity:

Chewy is looking for an Associate Director, Learning & Development to help lead the enterprise-wide Learning & Development team that will produce engaging, scalable training interventions for Chewy’s diverse workforce of 18,000+ Team Members.  In this role, the Associate Director will be initially responsible for architecting sustainable learning “best practice” processes for the Global L&D function, including but not limited to maximizing Chewy’s learning management system (LMS), introducing innovative learning tools, establishing multi-level evaluation processes and overseeing the content/knowledge management experience for Chewy team members. This role will also oversee the design, development and implementation of enterprise-wide training initiatives, e.g., compliance, legal, security, etc. This role will partner with the Director of L&D as a critical thought leader in Chewy’s Learning & Development space and will contribute substantially to HR’s ability to drive exceptional business performance through the development of Chewy’s talent.  This position reports to the Director, Learning & Development in Chewy’s global HR department and can be based in either of our main corporate offices in Dania Beach, FL, or Boston, MA

What you'll do:

• Lead the implementation of learning best practices as it relates to learning technology processes, innovative tools, content and knowledge management to ensure an exceptional learning experience for Chewy team members
• Implement rigor in the areas of program/project management, course intake and project scoping and the overall implementation process for training delivery to Chewy stakeholders and team members
• Establish procedures to review capability, operational gaps and lessons learned for continuous process improvement for all learning initiatives
• Define a multi-level measurement/analytics strategy to measure success of short- and long-term effectiveness of learning programs
• Lead the creation of innovative, high-quality training content that meets learning objectives and drives improved performance results across Chewy’s talent base
• Design learning solutions utilizing an array of blended delivery methods – instructor-led, e-learnings, mobile, print, video, gamification, business simulations, micro-learnings, social, etc.
• Partner with HR, Corporate departments and leadership stakeholders across the business to design and adapt content that meets specific functional and performance needs
• Support the building of a central instructional design, development and delivery team that will meet both current and future learning demand
• Maintain the brand standards for learning at Chewy; work with functional training teams to ensure a globally consistent approach to training
• Be a thought leader in the areas of learning best practices, instructional design and adult learning methods; implement solutions to continuously keep Chewy learning relevant for our talent base

What you will need:

• Bachelor’s Degree or equivalent experience; concentration in learning technology, instructional Design, Education, Communications or Business Administration preferred
• Minimum 8-10+ years as a leader in the professional L&D space with strong focus on learning operations, instructional design, and innovative delivery methods and ideally in a corporate environment
• Proven track record of building and delivering engaging, sustainable training interventions from the ground up
• Experience designing and leading the design of a wide portfolio of training experiences (instructor-led, eLearnings, etc.)
• Proficiency in instructional technology, such as authoring software (Captivate, InDesign, etc.), video editing software, and Learning Management Systems (LMS)
• Exceptional collaboration, influencing and diagnostic skills with demonstrated abilities to communicate effectively (written and oral) with all types of employees, from front-line workers to corporate executives
• Previous experience in managing content design teams and working cross-functionally with other technical and non-technical teams
• Solid organizational and project management skills; ability to manage multiple priorities concurrently and with little oversight
• Notable attention to detail and accuracy; high level of commitment to exceptional work quality
• Demonstrated capacity to be highly creative, analytical, and data-driven at same time
• Occasional travel to Chewy’s other offices and Fulfillment Centers as needed (10-15%)

Bonus:

• Specific experience designing learning solutions for the following talent environments are preferred but not required:
• E-Commerce / Consumer Goods Organizations
• Call centers (or a similarly customer-oriented environment)
• Distribution Centers (or similar environment)

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected]. To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).