ezCater is the #1 online - and the only nationwide - marketplace for business catering in the United States – a $22 billion market. Our 2.5M+ on-time ratings and reviews, our 60K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings. We’re backed by Insight Venture Partners and Iconiq Capital, we’re on a path to $1B in 2019, and we’ll get there - even more surely if you come help us.
The Assistant Trainer, as part of a training team, develops and conducts training programs for new hires and existing employees.
What you’ll do:
- Develop/deliver/improve training to new employees in Denver
- Develop/conduct refresher training as needed
- Monitor employee performance and response to training. Report on progress of employees under guidance during training periods.
- Evaluate training effectiveness through feedback forms and assessments during and after training.
- Confers with management, supervisors, and employees to recognize work situations requiring training and to ascertain changes in policies, procedures, and technologies
- Make suggestions on improving work procedures, quality, productivity, communication, and technological advancement across the department.
- Assist in maintaining documentation for supported departments
- Create instruction manuals, handouts, job aids, facilitator and participant guides as needed.
- Assist coaches with self-development for improving post-classroom results.
- Provide train-the-trainer and technical writing assistance for subject matter experts as needed.
Professional Responsibilities
- Represent ezCater and its culture when attending to training at alternate sites.
- Willingness to keep abreast of new techniques in corporate teaching
Competencies
- Communication - Excellent writing and verbal skills required
- Cultural Awareness - recognize and respect different beliefs, values and customs while supporting and portraying company values.
- Relationship Management - Maintain a continuous level of engagement and responsiveness, providing support and feedback.
Travel
- Travel will be required to alternate sites. A minimum of two weeks per quarter is expected.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
You Have:
- One year Top Level Customer Service experience
- New Hire Customer Service Coaching experience strongly preferred
- Teaching/Training/Presentation experience strongly preferred
- Education or certification in Adult Learning and Performance a plus
What you’ll get from us:
Importantly, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and here’s what else you’ll get:
Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office smack-dab in Boston’s Downtown Crossing, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.