MassMutual
We help people secure their future and protect the ones they love.
Hybrid

Underwriter Consultant ? Quality Assurance Analyst

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Responsible for the effective development and implementation of advanced quality programs to ensure that all products and services meet minimum business standards and requirements.

 

Primary duties include quality reviews and underwriting of Life and/or DI insurance.? Candidate will have an Underwriting authority limit to align with the applications they will be underwriting.? He or she will audit Underwriter's risk and non-risk decisions to ensure that decisions for mortality and morbidity follows company guidelines and procedures are followed, and that the Company receives adequate premiums commensurate with the risk.? Perform quality reviews of the business to ensure that all products and services meet minimum business standards and requirements.? Document findings provide coaching to the underwriters and make recommendations to facilitate continuous improvements to guidelines and processes. Develop problem management process including monitoring and reporting on problem resolution. Plan and perform research and analysis of problems/processes to create workable solutions.

Approves, classifies and declines application on own signature.

 

The incumbent will spend 25% of the incumbent's their time will consist of appraising and underwriting applications for insurance to assess mortality and morbidity risk within company guidelines to assure equitable treatment of policyholders and producers and to meet the company's financial objectives.??

Provides guidance to the field force and home office staff regarding underwriting problems and requirements. Underwrites individual products only.

Ideal candidate must be a partner to Underwriting Leadership and serve as coach for development of our Underwriters providing real-time feedback.?

 

Requirements

  • Bachelor's degree required ? or equivalent business experience

  • Industry course work including ALU, American College, and/or LOMA with attainment of FALU, CLU, or FLMI preferred.

  • One year of Underwriting experience required, with life authority up to $5MM and/or disability authority up to $10,000

  • Five years of Underwriting experience preferred, with life authority up to $5MM and/or disability authority up to $10,000

  • Excellent communication skills, both oral and written

  • Strong problem solving and root cause analysis skills

  • Demonstrable interest in QA through coursework, internships, or through previous experience in QA or another technical role focused on problem-solving

  • Experience with quality assurance metrics and reporting

  • Proven ability to collaborate cross-functionally and influence outcomes

  • Communicator, Coach and able to provide real time feedback to our customers

  • Demonstrated ability to adapt to changing business priorities and a strong work ethic

  • Data-driven mindset, using quantitative tools and analyzing unstructured feedback to inform the development of solutions

  • Must be able to work east coast hours

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What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity. https://www.massmutual.com/about-us/corporate-responsibility/foundation
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employees can either attend the in-person all-hands meeting, watch live via Zoom, or watch the recording. All employees are invited to submit questions.
Employee awards
Flexible work schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Remote work program
In addition to two remote days per week, MassMutual offers employees four full remote weeks of their choice per year.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability insurance
For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf
Dental insurance
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision insurance
Health insurance
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Life insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Our general medical travel benefit covers abortion-related travel.
Financial & Retirement
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) matching
Performance bonus
Charitable contribution matching
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous parental leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Family medical leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Company sponsored family events
MassMutual offers many opportunities for family events, from group volunteer experiences and chances to attend Red Sox games to business resource group-sponsored outings like annual pride parades.
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid volunteer time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid holidays
Paid sick days
Occasional illness: up to 5 days per calendar year.
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
320 hours of caregiver leave to take of loved ones when it matters most.
Office Perks
Commuter benefits
Free daily meals
Free snacks and drinks
Some meals provided
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
MassMutual's wellness wallet is a stipend available to all employees, and can be used for myriad wellness-related purchases, including home-office purchases.
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

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