Sr. Manager, Procurement (Outsourced BPO experience a plus!) at Grubhub

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Grubhub is dedicated to connecting hungry diners with our wide network of restaurants across the country. Our innovative technology, easy-to-use platforms and streamlined delivery capabilities make us an industry leader today, and in the future of online food ordering. 

 

We strive to create a workplace that reflects the diversity of our customers and the communities we serve. When you join our team, you become part of a community that works together to innovate, solve problems, take risks, grow, work hard and have a ton of fun in the process!

 

Why Work For Us

We have a fast-paced environment and that is what our teams thrive on. Grubhub believes in empowering people and offering opportunities for development, as well as professional growth.  We value strong, positive relationships in all areas: with each other, our customers and our greater community.  Want to be a part of a team of diverse collaborators in an authentically fun culture?  If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

 

The Grubhub Procurement organization continues to grow in people and value delivered!  This role offers Procurement ownership of Grubhub’s Customer Care and Outsourced BPO spend, including our Care & Logistics BPO and Care software partnerships.  While this role is for an individual contributor to start, the role will provide the opportunity to assess and build the Outsource BPO and Care Tech category strategy, partner with strategic leaders within the Customer Care & Logistics organization, expand into other spend or foundational Procurement activities, and set the ROI for expanded team growth.  Grubhub is looking for an experienced Procurement professional, preferably within the Technology industry, with demonstrated leadership capabilities to enhance the value driven by the Procurement function.  This role reports into the Senior Director of Procurement at Grubhub.

The Impact You Will Make

  • Owns the entire Care & Logistics BPOs and Care Software Procurement Category, including Outsourced BPO partnerships and Care Technology, to drive Procurement analytics, strategy, and partner negotiations
  • Serves as a trusted business advisor to Grubhub Care & Logistics stakeholders, providing best-in-class sourcing & procurement consulting
  • Responds rapidly to the changing dynamics of Grubhub and it’s partners, including supporting shifting new lines of business to our Outsourced BPO partners, negotiating updated pricing, and advising on new working models inclusive of SLA updates and structures
  • Supports activities related to Supplier Relationship Management to drive quality and innovation development with our Outsourced BPO and Care software partners
  • Demonstrates Company’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration
  • Provides thought leadership, continually identifies and implements new opportunities for cost savings, cost avoidance, quality and proactively tracks progress towards these objectives
  • Uses data analytics, industry benchmarking and strategic sourcing methodologies to develop and execute sourcing strategies, business strategies, return on investment models, and change management programs to stakeholders and senior management. 
  • Implements and measures cost savings, reduction, and avoidance programs and strategies. Continually refines these programs to deliver optimal results for the company
  • Leads the development, negotiation, and purchasing of high impact sourcing projects and initiatives ensuring alignment with the overall priorities and objectives of Grubhub and it’s business stakeholders
  • Reviews, assesses and negotiates supply agreements for best in class terms and conditions
  • Implements value-driven procurement programs that deliver enterprise wide process improvement.  Continually addresses and resolves organizational barriers with agile decision making and outstanding communication of risk versus reward 
  • Provide regular communication to leadership on project status, contract renewals, category performance, and various initiatives
  • Demonstrates capability to build a high-performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and take action

What You Bring to the Table

  • 7 plus years related experience in Finance, Supply Chain / Procurement, Contract Negotiations or Care Operations
  • 3+ years prior management or equivalent leadership experience
  • Demonstrated experience within Care specific procurement spend categories and negotiations is preferred
  • Demonstrated experience negotiating with non US companies / locations is preferred
  • Demonstrated communication and project management skills working with cross-functional teams across levels within the organization
  • Ability to work independently and lead in a team environment; self-motivated; strong analytical and problem solving skills; ability to process large amounts of often complex data; detail oriented, self starter
  • Solid understanding of basic procurement law and commercial terms with ability to author & negotiate master services agreements, statements of work, change requests, amendment
  • Intermediate to advanced professional experience in the sourcing and/or contracting (negotiations, drafting and administration) of communications products, software and/or professional services
  • Ability to establish and monitor policies and guidelines 
  • Working knowledge of procurement systems and e-sourcing tools
  • Intermediate to Advanced Microsoft Office  (PowerPoint, Word, Excel, MS Project)
  • Able to navigate a fast-paced environment with working with remote teams

And Of Course, Perks!

  • Flexible PTO. Grubhub employees are provided a generous amount of time to recharge their batteries. 
  • Health and Wellness. We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. From day one, we empower you to lead and be an active participant in your career growth.  We provide continuous learning opportunities, training, and coaching and mentorship programs.  
  • MealPerks. Who’s ready for some lunch? We provide our employees with a weekly Grubhub credit  to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub family together.
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!
  • Social Impact. We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  

 

CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected] 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • AxureDesign
    • IllustratorDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • SalesforceCRM

Location

We are in the heart of downtown Boston's financial district, easily accessible by bus and train, and surrounded by tons of restaurants and amenities.

An Insider's view of Grubhub

How do your team's ideas influence the company's direction?

Our inside sales team lives on the company's front lines, playing an integral part in our growth strategy. Our sales team has direct access to our CSO, CEO and the entire marketing team. Their feedback, ideas, and suggestions -- even down to who they choose to call day in and day out ultimately define who our next client becomes.

Kathleen

Inside Sales Manager

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. Grubhub employees enjoy a generous amount of time to recharge.

Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).

Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.

MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!

Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.

COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it’s safe to return.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Certain roles within Grubhub are eligible to receive company equity.
Performance Bonus
Certain roles within Grubhub are eligible for bonuses.
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
Technology employees are eligible to receive up to $2,000 annually for continuing education opportunities such as conferences, bootcamps and events.
Time allotted for learning
Online course subscriptions available
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