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Senior Billing Analyst

| Greater Boston Area

We're on a mission to transform global workplace communication, and we need your help. How do you prefer to collaborate with your colleagues? By phone, video, instant message, or even text? Fuze is making it easy for businesses to embrace the modern, mobile workforce. We offer a single cloud-based platform that includes these technologies and more for simple, smart communication that works.

The Senior Billing Analyst is a key member of the company’s Accounting department. He/she will be responsible for a large variety of tasks to include; creating and editing customer invoices, delivering (either electronically or via mail) invoices to customers, and researching discrepancies on invoices. The analyst will be accountable for invoicing, tracking receivables and may be asked to participate in financial operations audits as needed. This role will provide opportunity to participate in special projects utilizing general accounting skills offering opportunity for professional growth.

What you'll do:

  • This position performs complex quality assurance, audit, validation, and data entry tasks. 
  • Create and deliver monthly invoices to customers for payment
  • Follow-up with customers regarding those payments
  • Perform complex research on reported discrepancies using multiple systems
  • Effectively manage time sensitive and challenging billing tickets in a shared queue with the billing team
  • Prepare complex account reconciliations
  • Support the Finance team with audit validation requests
  • Identify challenges/issues and provide feedback to refine and improve processes on an ongoing basis
  • Maintain a high level of accuracy on assigned tasks
  • Collaborate and communicate with internal customers, peers and other departments (i.e. Sales, Customer Success, Support) to ensure organizational and customer commitments are met
  • Support adherence to internal control processes
  • Assist the Manager of Billing and Collections with other job related duties as needed
  • Participate in project work focused on company growth and process improvement
  • Create and maintain process documentation for the Billing and Collections Team
  • Train new hires

 What you must have:

  • Bachelor’s degree required (accounting a plus)
  • Excellent communication and customer service skills
  • Comfortable speaking directly with clients regarding past due invoices
  • Ability to work independently as well as in a team environment
  • Ability to adapt to manual processes
  • Strong analytical skills and the ability to propose positive business solutions
  • Ability to comfortably handle and prioritize multiple tasks in a fast-paced environment
  • Ability to handle confidential financial information appropriately
  • Strong written and verbal communication skills
  • Strong organizational and customer service skills
  • Creative thinking ability

Technical Skills:

  • Proficiency in Microsoft Office (Excel, Word) and Adobe PDF
  • Proficiency in Google Docs
  • NetSuite experience a plus
  • Salesforce experience a plus

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We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.