ABOUT THE ROLE

Teikametrics is looking for an ambitious Sales Operations Manager. In this role, you would not only answer questions, but anticipate the questions that will be asked. You must be able to hit the ground running in a fast-paced and dynamic work environment. Most importantly, you want to be a part of a high-growth company, where you’ll have an opportunity to solve complex business problems on a daily basis. In this role, you will leverage your expertise to deliver business intelligence and drive measurable changes via various strategic and operational initiatives. You will work across all teams such as Marketing, Sales, and Service teams to drive performance analytics and lead strategic initiatives. Candidates will need to be organized, resourceful, flexible, interpersonal, and willing to learn. If you are the type of person who likes to help create your own position, contribute to growth, and pursue endless opportunities, this could be the perfect role for you! 

CORE RESPONSIBILITIES

Processes & Team Efficiency

• Processes: Map, document, and maintain internal cross-functional processes 

• Drive Efficiency: Drive efficiency across external-facing teams, e.g. providing materials and data that help teams to work more effectively

• Cross-Functional Coordination: Manage operational projects across departments. Analyze opportunities, synthesize findings, develop action plans, gain consensus and act as part of the ongoing team to translate recommendations into results

• Stakeholder Accountability: Work effectively with stakeholders across the organization to identify business pain points and develop interpersonal relationships with the end-user

Data & Reporting 

• Reporting: Conduct ongoing analysis of our business to drive performance outcomes

• Analysis: Working across functions to analyze customer success, marketing, and sales data. Generate regular pipeline, revenue forecast, account development, and retention reports for company leadership

• Attribution: Maintain Sales pipeline reports based on Marketing attribution sources and the resulting impact on opportunities and bookings

People & Enablement

• Team-member Onboarding: Develop and maintain internal documentation (training guides, practice materials) to facilitate quick ramp-up of new team members and standardize processes

Technology / Systems

• Salesforce and Hubspot Administration: Contribute to administration of Salesforce and Hubspot to provide visibility into business metrics and drive efficiency 

• Business Intelligence Tools: Assist with the evaluation and implementation of BI tools across the organization. Examples include InsightSquared, Tableau, Clari, Salesforce Dashboards, etc.

QUALIFIED CANDIDATE REQUIREMENTS

• Bachelor's degree

• 5+ years of relevant experience in a Business Operations, Sales Operations, Marketing Operations, or Customer Success Operations role

• Prior experience with Salesforce.com and Hubspot (or similar marketing automation platforms)

• Experience with other Sales, CS, or Marketing productivity tools a plus

YOU ARE:

• Organized and complete work within established time frames

• Systematic in your approach to problem-solving and excited about process improvement.

• Creative with the ability to think outside of the box

• Obsessed with metrics and analytics - understand where we are succeeding, where we need to improve, and why. A fast learner - You can learn new processes and technologies quickly and independently. A collaborative team player with the ability to work across functions

• Time flexible - We are a global company with end-users in multiple countries. Timezone flexibility will be needed

ABOUT TEIKAMETRICS

There has never been a more exciting time to join Teikametrics, the leading Marketplace Optimization Platform. We’re building an operating system to strengthen every aspect of a retailer's business -- from advertising to inventory to pricing. We optimize billions of transactions for thousands of entrepreneurs and brands around the world selling on Amazon and other marketplaces. Teikametrics uses proprietary econometrics and machine-learning data models packaged in a simple SaaS interface. We combine our best in class technology with coaching and support from our world-class teams based in Boston, MA, Seattle, WA, Bengaluru, India, Tel Aviv, Israel, and Hong Kong, China. We are looking for team members who are values aligned, make impact to our mission, and thrive in our fast-growing organization.