IT Compliance Manager at Toast

| Greater Boston Area
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Toast Overview:

We are a rapidly growing company that's revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Job Overview:

Toast, Inc. is seeking a dynamic Compliance Manager to support its core POS business. In this role, you will create and maintain corporate policies and procedures, establish internal testing programs, advise and guide internal teams on risk management relating to issues such as SOC2, PCI DSS, PA DSS, BSA/AML, Business Continuity and Disaster Recovery, Ethics, Third-Party Risk Management, and CMS governance.

What you will do:

  • Continue to develop, hone, and maintain a robust compliance program to scale with the company’s growth and ensure that the full suite of Toast products and services comply with all applicable state and federal laws and industry best practices.
  • Serve as an enterprise-wide subject matter expert for compliance-related matters, which includes responding to daily compliance related inquiries and referrals, participating in special projects, providing technical support to other departments, and assisting sales with RFPs and escalated customer inquiries.
  • Serve as the primary point person for, and coordinate responses to, regulatory inquiries, due diligence requests, and external audit requests (e.g., card brand reviews, SOC 1/2, PCI, ITGC, partner due diligence).
  • Assist with investigating and documenting incidents of potential money laundering, fraud, or terrorist financing.
  • Develop and perform ongoing testing of controls in accordance with the compliance program.
  • Monitor regulatory and industry trends to ensure required changes in compliance testing, policies and procedures are integrated in a timely manner while ensuring lines of business prepare for impending regulatory changes.
  • Design and deliver enterprise-wide targeted training to enable employees to perform their applicable responsibilities, develop products, and provide customer support, all in compliance with relevant laws.

Do you have the right ingredients?

  • At least 6 years of experience in a compliance, audit, or related consulting role.
  • At least 4 years of experience in a technology or payments products, services or working knowledge and interest of technology infrastructure principles and practices.
  • Track record of successfully overseeing a compliance monitoring/testing program and performance of associated risk assessments, and remediation management.
  • Experience interacting with regulators, auditors, and strategic partners relating to assurance frameworks including experience in PCI DSS and SOC2 standards. 
  • Experience with Visa and Mastercard Operating Regulations, NACHA, is a plus.
  • Demonstrated ability to translate requirements into actionable steps, develop project plans and drive progress to timely completion.
  • Ability to build relationships with interdepartmental teams and advise on process improvements.
  • Strong written and verbal communication skills including a demonstrated ability to clearly provide written reports that accurately and clearly summarize issues and present solutions in an understandable and logical manner.
  • Ability to problem solve in a fast-paced environment that take into consideration risk and impact for Toast, Inc., its customers, and its partners.
  • JD accepted but not required
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries


Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are some things you learned at the company?

Where should I start? For hard skills, I’ve learned more than I ever thought I would about Excel and Salesforce. I’ve also learned what it looks like when a company not only talks the talk, but walks the walk. We’ve been able to execute on what we’ve set out to do because we are willing to try new things, make mistakes, and learn from them.


Payments Relationship Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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