Agero + Swoop
As the category leader, we are at the forefront of a major industry transformation.
Medford, MA

Director of Purchasing, Claims Management and AP at Agero + Swoop

| Greater Boston Area
!Sorry, this job was removed at 3:55 p.m. (EST) on Thursday, February 20, 2020
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POSITION SUMMARY:

Responsible for the accurate payment, reimbursement, and dispute resolution for all Agero payments, including service providers, owner reimbursement, virtual credit card reconciliation and new business initiatives. Ensures the successful implementation of these initiatives throughout the design, testing, launch and continued operations. Responsible for the implementation of and adherence to adequate payment approval process controls. Develop, launch and manage a formal purchasing function at the company. Develops and maintains a motivated claims processing and AP team. The role will closely partner with the Agero service provider network leadership team as well as other senior leaders in Finance.

ESSENTIAL FUNCTIONS:

• Actively leads, and participates in, a structured service provider payment operational process
• Review existing processes, structures, and systems with a focus on simplifying and standardizing them
• Implements and maintains reporting that summarizes Key Performance Indicators on SLA’s with a focus on providing higher quality service as well as transparency to the internal customers
• Develop, launch and manage a formal purchasing function at the company.
• Ensures specific service provider payable operations requirements and adequate operational controls are identified, understood and incorporated into system design, processes and related reporting.
• Participates on cross-functional teams tasked with identifying requirements, design, development and launch of both service provider initiatives.
• Participate in service provider network discussions to ensure network needs are understood and works with project team to facilitate solutions that support financial operations processes, controls and capabilities.
• Provides guidance to internal departments on all financial operations matters.
• Provide leadership to identify and escalate issues as well as resolve and recommend potential solutions.
• Works within the department to support and manage the future implementation of new claims processing system applications to meet department needs and goals.
• Maintains technical proficiency with regards to industry claims payment practices and regulatory requirements.
• Manage and lead a staff of three managers and 60+ exempt and non-exempt employees.
• Maintain a strong focus on execution and deliver short term results and successes while moving towards the long-term vision
• Partner with other internal teams to evaluate, prioritize, design and potentially transition claims processing functions to the most optimal location. 
• Benchmark shared services organization against other companies to identify and implement process improvements.
• Continually improve internal control environment to more efficiently monitor transaction risk and financial exposure
• Serve as a Finance thought leader and technical resource for the department, guide and influence people, processes, and resources to support the best interests of the business. Build trusting relationships with Finance leaders and partners
• Set challenging but realistic objectives and demonstrates urgency for achieving these goals at a high standard of performance; is results-oriented in meetings and strives for closure on issues

KNOWLEDGE, SKILLS AND ABILITIES:

EDUCATION: Bachelor’s degree in accounting, finance or related discipline or equivalent experience. MBA or Master’s degree in related field or advanced financial certification a plus.

EXPERIENCE: 10+ years of progressive accounting and financial operations experience. Experience with Oracle a plus.

SKILLS: Demonstrates initiative and self-motivation. Utilizes strong decision making and communication skills. Identifies problems and recommends solutions. Excellent decision-making, strategic thinking, and follow through skills. Ability to work effectively as a member of a cross-functional team. Must be able to work in a fast-paced environment. Able to influence others.

WORKING RELATIONSHIPS: Ability to motivate and lead teams by example. Works in a team environment. Works closely with internal and external customers at all levels. Leads and directs the work of others. Must be able to manage internal and external client expectations as they relate to areas of responsibilities.

ADDITIONAL REQUIREMENTS: Sets and works within deadlines. Travel may be required. 

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

About Agero

Agero’s mission is to safeguard consumers on the road through a unique combination of platform intelligence and human powered solutions, strengthening our clients’ relationships with their drivers. We are a leading provider of driving solutions, including roadside assistance, accident management, consumer affairs and telematics. The company protects 115 million vehicles in partnership with leading automobile manufacturers, insurance carriers and other diversified clients. Managing one of the largest national networks of service providers, Agero responds to more than 12 million requests annually for assistance. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.


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Where we are

We're located in thriving Medford, MA, a short distance from the MBTA with close access to I-93, restaurants, bars, shops and downtown Boston.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • DrupalCMS
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What are Agero + Swoop Perks + Benefits

Agero + Swoop Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your technology career. In support of this mission, we offer a wide range of benefits to include:

- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "read to a Child" and the Mystic Rivershed Cleanup organization.
- Tuition reimbursement
- A robust game and entertainment room complete with the latest and greatest gaming systems
- Weekly happy hours
- Robust internal career development programs designed to support the growth of each employees career
- World class onsite gym complete with spinning, yoga and much more!

Culture
Volunteer in Local Community
Read to a Child, Mystic Rivershed Clean up.
Eat Lunch Together
Intracompany Committees
You will have the opportunity to help with: identifying the latest additions for our game rooms, discussing how to better communicate across the org or planning events.
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of pre-disability earnings.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments. We match 100% of the first 2% of contributions, and 50% of the next 4% of contributions.
Performance Bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Company-Sponsored Family Events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and Learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from Within

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t – including flexible health and dental care from your choice of doctors. We take care of the time off and allow you to make decisions about how much you want to carry over from year to year so you can recharge your batteries and achieve harmony both inside and outside of the workplace. How many places set you up with laptops and two monitors as standard fare? We’ve got more discounts and perks than you can count on 2 hands – and they are meaningful! Plus we offer a free subscription to the CC Motor Club.

An Insider's view of Agero + Swoop

How would you describe the company’s work-life balance?

Agero allows me to have the work-life balance I need. The company understands and cares that employees have things they need to deal with outside work. Agero is the most flexible company I have ever worked at in accommodating the chaotic schedule I sometimes have to work; I arrange my life first and know it’s ok to make my work fit in around that.

Cathy

Senior Manager, Data Science

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry not just here but globally, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff

Chief Strategy Officer

What makes someone successful on your team?

My team is comprised of Program Managers who are responsible for driving delivery across most of the organization. Those who are most successful are proactive, solution-oriented, and skilled collaborators, have a natural and relentless curiosity, and both embrace and evangelize change. Of course, great discipline and organization skills help too!

Stefanie

Director, Program Management

Agero Careers In Medford
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