Customer Financing Team Lead

| Greater Boston Area

Company Description

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Role Description

Toast’s Customer Financing program is an important customer acquisition tool leveraged by our Sales team. The Customer Financing team, which facilitates interactions between prospective customers, Sales Representatives and external financing partners, has been critical in enabling the success of this program. Reporting to the Financial Services Operations Manager, the Customer Financing Team Lead will help lead day-to-day operations, manage internal and external cross-functional relationships, and support strategic initiatives to scale the program. Our goal is to continuously increase financing adoption and this role provides the opportunity to make a big impact on the growth of the program and Toast’s long-term success.

Responsibilities

  • Manage day-to-day activities of Customer Financing program, including deal queue and customer escalations, in accordance with internal and external SLAs
  • Provide mentorship and coaching to a team of four Financing Coordinators
  • Proactively manage relationships with Toast sales team and external financing partners
  • Perform analyses and develop dashboards to provide visibility into program and team performance
  • Identify, scope and project manage process improvement initiatives
  • Collaborate across all levels of the organization by developing an understanding of Toast’s business model, the financing program, company goals, and internal processes
  • Be an internal champion for the Customer Financing program and provide cross-functional training on best practices

Requirements

  • Bachelor’s Degree
  • 1+ years experience as a team lead or manager
  • Proficient in Excel
  • Ability to work under pressure and strong attention to detail
  • Highly organized, self-motivated, flexible, and adaptable
  • Strong analytical and creative problem-solving skills
  • Strong written and verbal communication skills
  • Strong process and change management skills
  • Sales experience a plus
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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