Consulting Revenue Operations Specialist

| Greater Boston Area

Rapid7 is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 8,000 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our disruptive technology and incredible company culture.

The Opportunity:

This key and highly visible position reports directly to the Senior Manager, Services Operations and will play an important role in helping grow all lines of Rapid7 Professional Services – as part of the Services organization’s overriding effort to create Rapid7 Raving Fans / Customers in order to drive overall company growth.

The Consulting Revenue Operations Specialist is empowered to make impactful decisions on Resource Management and operational auditing of our projects. The Coordinator is required to exercise independent judgment and discretion in managing all aspects of Company resources to be allocated to billable projects, and to analyze all completed projects for revenue recognition criteria.

In This Role You Will:

  • Drive achievement of financial targets by mastering resource management methodology

  • Exercise independent judgment and discretion in making numerous resource management decisions to help align with timeline, budget and resource requirements on customer projects

  • Manage resource allocation to the appropriate mix of billable project or directed, objective-based activity

  • Critically analyze completed projects for key revenue recognition criteria, escalate and drive any potential risk to closure working with the project management, and consultant team.

  • Work with the Operations Manager to support and continuously improve the project automation modules within our CRM & Resource planning tools

  • Actively participate in execution of PSO team and personal quarterly goals

In Return You Will Bring:

  • Bachelor's degree

  • 1-3 years of experience in a project management or operational role

  • Proven ability to manage high volume of activity effectively in a matrix resource environment – You get stuff done

  • You like to look at things from many different angles and come up with great solutions – Never settling for “the path of least resistance”

  • You consider Excel and PowerPoint old friends, not enemies

  • Experience with CRM Systems (NetSuite, Netsuite SRP or Open Air a plus but not required)

  • Fundamental understanding of project management methodology

  • Strong communication skills and team-driven focus is essential, as this team member will be expected to act independently as well as collaboratively with customers, peers, partners, and managers to ensure customer satisfaction and team goal achievement

Nice to Have But Not Required:

  • Project Management Professional (PMP) and / or ongoing affiliation with the Project Management Institute (PMI)

  • Experience working in a services organization within a software company

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Location

Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants, bars and public transport close by.

What are Rapid7 Perks + Benefits

Culture
Volunteer in Local Community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from Within
Time Allotted for Learning
Online Course Subscriptions Available
Paid Industry Certifications
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