The Collection Specialist is responsible for facilitating the communication and relationship building necessary to collect the invoices due from client within specified payment terms.
The Collection Specialist will be responsible for:
- Actively manage a list of customer accounts to ensure payment is received on time. This includes facilitating daily collection calls and/or electronic correspondence with clients while ensuring acceptable level of delinquency for assigned accounts.
- Provide customer assistance relating to collection issues and refunds
- Process and review account adjustments, resolve client discrepancies and short payments
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
- Enlist the efforts of sales, customer service, and management when necessary to assist in the collection process
Other Essential Functions
- Provide daily reporting of cash collected to management
- Reconcile cash on a daily, weekly and monthly basis
- Provide excellent and considerate service to customers, partners and other departments within the Company
- Assist with metrics reporting and other cash and credit related reconciliations
Assist with cash/ACH application as needed
- 1-3 years Corporate Collections experience
- Knowledge of Billing and Collections procedures
- Accounts Receivable experience
- Goal oriented and strong attention to detail
- Commitment to excellent customer service
- Excellent written and verbal communication skills
- Ability to prioritize and manage multiple responsibilities
- Ability to work independently and in a team environment
- Proficiency with MS Office suite
- Netsuite experience or comparable ERP system preferred
We offer a highly competitive rewards and benefits package including private healthcare, dental and life coverage. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities. All Mimecasters strive on being high performers, problem solvers, and team players with passion and integrity.