Toast
We power successful restaurants.
Boston, MA

Business Operations Lead/Manager

Sorry, this job was removed at 11:20 p.m. (EST) on Thursday, February 27, 2020
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Toast Overview: 

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Payments Team:

The Toast Payments teams are the hidden heroes and heroines of Toast. Your team ensures a restaurant can always perform the mission critical act of taking a payment from a guest, even in the middle of a power outage! As an integrated payment processor, Toast processes millions of dollars per day, and at the end of the day, makes sure that money gets to a restaurant’s bank account. 

The Roll*:

This person will help scale and manage the Payments Operations team which runs the pricing and financial analysis of prospective and live customers. Responsibilities include strategic initiative execution, team management (analyst level), process improvement, assisting sales in closing new deals, and supporting our customer base. 

What You Will Do:

  • Lead and/or manage a team of payment operations analysts
  • Drive and manage data analysis including pricing optimization and historical financial analysis 
  • Report and analyze on our customer base to identify trends and help drive future recommendations
  • Deliver a best-in-class payments experience to Toast restaurants and prospects through successful communication and maintain SLAs accountability
  • Become a subject matter expert regarding Toast’s payment solutions, deeply understand the payments value proposition, and how Toast Payments specifically meets restaurant needs
  • Understand all of Toast Payments’s processes and procedures; constantly improving upon them to gain greater efficiency and accuracy
  • Serve as an escalation point as needed for Sales/Sales Engineering and Customers Success

Do you have the right ingredients*?

  • Bachelor's Degree; 4+ years of experience in Business Operations, Finance, Analytics, Consulting, or similar experience
  • Deep financial and analytical capabilities; Advanced Excel skills
  • Prior experience mentoring/training junior employees; leading or managing a team is strongly preferred 
  • Metric driven and operationally minded
  • Strong leadership, organizational, and communication skills

Bonus ingredients*:

  • Experience working in the payments or Fintech industry, and/or POS solutions 
  • Experience with Salesforce and SQL are a plus
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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