Business Operations Consultant

| Greater Boston Area

This position will be instrumental in executing the delivery of our core business promise; calculate and deliver coupon interest payments for our institutional investors and facilitate the return of their principal. This person will primarily focus on the Medium Term Notes & FHLB Business with a strong secondary focus on the Muni GIC Business. The Funding Agreement (FA) business (MTN, FHL and Muni GIC) contributes significant earnings for the Institutional Solutions Businesses and is currently servicing approximately $9 billion in customer liabilities. This position requires a strong entrepreneurial mindset needing limited direction. This fast paced position requires incumbent to act in a strategic capacity while simultaneously operating on tactics driven by daily production needs. The ability to execute across multiple areas of the enterprise is a significant success factor for this position.

Core Responsibilities:

Execute the payment of interest and principle utilizing standard work in support of servicing Medium Term Note (MTN, FHL et al) Contracts and Muni GIC’s and includes:

  • Calculate and facilitate delivery of scheduled and unscheduled cash flow activity (interest payments, principal payments, additional contract deposits)
  • Calculate and administer contract maturity/early termination (including Make-Whole calculation, where applicable)
  • Analyze and deliver Monthly contract statement processes and reconciliations

Participate in the execution of new MTN’s and administration of existing book of business:

  • Build new contracts in CML
  • Review legal agreements in support of new issuances
  • Assist in the coordination and facilitation of the quarterly due diligence calls
  • Support the process to update the offering memorandums for the MTN business
  • Monitor markets and analyze conditions for launching issuances
  • Analyze MM secondary levels, bank indications to develop MM issuance levels
  • Develop and complete post issuance updates to all company records and reports

Administer MassMutual’s Muni GIC daily transaction and business flows:

  • Utilize SAP based CML administration system to initiate contract draws and deposits and produce periodic client reports
  • Respond to client requests for information such as financial data and projected contract balances and reconciliation questions
  • Understand month end contractual reserves and balances via SAP for financial reporting and business performance measures
  • Deliver and support all audit and compliance requests on a retrospective basis

Additional Operational Responsibilities:

  • Provide service for daily interactions with external customers and partners (Bond Trustees, Municipalities, GIC Service Recipients (GECC) - answer questions and provide necessary day to day support – handle deposits, draws and interest payments
  • Support daily interactions with internal partners (Finance, Treasury, Actuarial, Legal and MMIT) - in support of specific customer questions, support build and enhancements of our day to day operations and system and month end accounting and financial analysis
  • Produce periodic reports for management, compliance requirements, risk management and general audit requests
  • Support, participate and initiate infrastructure project work to support the continued improvement in operations to improve quality and gain efficiency. This includes working closely with MMIT Systems and SAP Systems Team to drive development, testing, business readiness for CML Administration System and development and utilization of the Filenet & P8 workbench.
  • Proactive collaboration with MassMutual shared services and internal stakeholders teams to develop, implement and, where necessary, adjust, standard work related to the processes that will support the MTN and Muni GIC business, including, but not limited to:
  • Treasury: Collateral Management; Bank account reconciliations, Wire maintenance and Relationship management with banks and collateral agents.
  • Corporate Finance: Monthly/Quarterly close activities related to accounting and reporting of GIC and MTN results in the Company’s books and records and, ultimately, financial statements.
  • Corporate Actuarial: Valuation and reserving for the underlying GIC and MTN obligations.
  • Legal and Compliance: Contract amendments, new investment agreements and bond indentures
  • MassMutual Technology: All aspects of information technology support for the GIC and MTN business
  • Learn and become a subject matter expert on CML - SAP administration system and serve as a technical resource when the system is updated and tested for new products or features.
  • Learn and understand GIC and MTN contracts – be able to interpret legal language and adjudicate customer requests for deposits, draw requests, termination and other provisions

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • BashLanguages
    • GroovyLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Redux SagaLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TealiumAnalytics
    • SnowplowAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

We currently have two Boston office locations at both 470 Atlantic Ave and One Marina Park.

An Insider's view of MassMutual

How do you collaborate with other teams in the company?

As a Product Owner, I spend most of my time collaborating with others across different business units. On any given day, I could be spending time brainstorming design concepts of upcoming features with our design team or assisting them with presenting these concepts to outside users as part of our user testing process.

Ryan

Digital Product Owner

What makes someone successful on your team?

Successful people on my team are: passionate, curious, receptive, and engaged. Each team member is expected to be passionate about the work that they do, and the domains in which they practice. They are always solving unique problems and must be curious about finding new solutions.

David

Digital Lead

What’s the vibe like in the office?

We work in an open floor plan, so there is a lot of opportunity for networking across roles, teams and levels. Everyone is very friendly and welcomes the opportunity to get to know other people on the floor.

Kristina

Digital Product Manager

What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with Nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Intracompany committees
Daily stand up
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability Insurance
For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf
Dental Benefits
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision Benefits
Health Insurance Benefits
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Life Insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) Matching
Performance Bonus
Match charitable contributions
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous Parental Leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Flexible Work Schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Family Medical Leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid Volunteer Time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid Holidays
Paid Sick Days
Occasional illness: up to 5 days per calendar year.
Perks & Discounts
Casual Dress
Commuter Benefits
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

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