Business Acceptance Consultant (Transfer of Assets) - REMOTE US
The Opportunity
As a Business Acceptance Consultant you will be responsible for conducting back-office suitability reviews and firm-acceptance for accounts clearing through National Financial Services (NFS) and held directly with external vendors. You will also be responsible for review and acceptance of money movement, transfers and account maintenance transactions. You will demonstrate a strong penchant for leadership and coaching. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.
The Team
MML Investors Services (MMLIS) Transfer of Assets department reviews and processes all external brokerage and advisory transfers in a timely manner to facilitate the movement of customer funds in and out of our clearing firm, National Financial Services (NFS). The team reviews internal and external firm transfer paperwork and provides exceptional customer service to the field while solving complex issues. We provide guidance and education to field reps on requirements and regulations regarding transfers and communicate frequently with National Financial Services and outside firms. The team also works closely with the Cashiering, Advisory, New Business and Trading teams within MMLIS
The Impact:
As an Inforce Business Acceptance Consultant you will effectively communicate with registered representatives, agency personnel, and internal business partners such as Compliance, Field Inspection, and Regional Supervisory Directors and provide guidance on suitability concerns and guidelines. Additionally, you will be involved on a daily basis in complex problem resolution requiring higher level critical thinking.
Key responsibilities will include:
Conduct back-office review and firm-acceptance of Broker Dealer business submissions including Corporate RIA accounts, Brokerage accounts, Options accounts, 529 plans, money movement, transfers and account maintenance.
Determine root cause of issues, provide solutions, and resolve matters independently without management supervision.
Implementation and management of operational and supervisory procedures for the firm.
Ability to effectively communicate with registered representatives, agency personnel, and internal business partners such as Compliance, Field Inspection, and Regional Supervisory Directors. Specialized regulatory review of securities such as Options trading and Municipal Securities may be required. Involved on a daily basis in complex problem resolution requiring higher level critical thinking.
Consistently identify and report to management on trending and risk mitigation measures. FINRA Licenses as required.
The Minimum Qualifications
***Series FINRA Series 7 & 24 at time of application.
High School Diploma/GED/HiSET
2+ years MMLIS experience or 4 years equivalent industry experience conducting suitability reviews within the brokerage/advisory space.
Proven leadership abilities, with emphasis on employee professional development.
Excellent interpersonal skills; team player, self-motivated; patient demeanor; approachable style.
Ability to work in a fast paced, ever changing environment.
High degree of ownership and sense of urgency.
Superior customer service skills.
Flexibility with overtime as needed.
The Ideal Qualifications
3+ years MMLIS experience or 5 years equivalent industry experience conducting suitability reviews within the brokerage/advisory space.
Extensive working knowledge or ability to learn the following systems: National Financial Services's Unified Account Opening, NFS BPM, Envestnet's ENV2 platform, Automated Work Distributor (AWD), Streetscape, Fidelity Brokerage System Interface
Advanced knowledge of registration types, brokerage account features, managed account attributes, billing of managed account.
What to Expect as Part of MassMutual and the Team
Regular meetings with the MMLIS Transfer of Assets Team
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical nosiness with industry leading pay and benefits
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LI-REMOTE
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.