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Billing Specialist

| Greater Boston Area

CrunchTime! Information Systems, a leading enterprise solution provider to the hospitality industry, is looking for a Billing Specialist to join our team. We are looking for a highly organized, detailed, motivated, and ambitious individual who is looking for an opportunity to join a rapidly expanding software company that is dedicated to being an industry leader. The Billing Specialist should will be responsible for all billing functions and will report directly to the VP of Finance & Accounting.

Responsibilities:

  • Manage customer accounts, send invoices, collect payments, and update accounts to reflect changes
  • Cross departmental collaboration to determine customer software usage and billing amounts
  • Work with customers to set up payment plans and ensure bills are paid in a timely manner
  • Handle Account Receivables management and the process of reaching out to customers for collections
  • Answer customer inquiries about billings and resolve any errors
  • Handle billing complaints and discrepancies, issue credit memos when necessary
  • Maintain new and existing customer contracts and record keeping
  • Escalate customer issues to the VP of Finance & Accounting
  • Update weekly cash flow forecasts to reflect collections

Requirements:

  • Bachelor’s degree preferred; prior experience in billing required
  • Knowledge of billing specialist responsibilities, billing systems and procedures
  • Proficiency in MS Office and QuickBooks
  • Ability to deal with customers directly
  • Excellent time management skills and ability to multi-task and prioritize work
  • Attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills in a fast-paced environment
  • Willingness to work hard and take direction and also anticipate problems and their solutions without explicit guidance
  • A creative mind with an ability to suggest improvements

Benefits:
CrunchTime offers a competitive salary, based on experience, plus access to a progressive benefits program which includes the following:

  • Health and dental insurance
  • Vision plan
  • Disability insurance
  • Life and AD&D
  • Flexible Spending Accounts for dependent and medical care
  • Generous Paid Time Off Plan
  • 401K Plan with employer match
  • Employee Assistance Program (EAP)
  • Educational assistance for approved courses
  • Commuter benefits including parking reimbursement
  • Generous Employee referral bonus
  • Weekly catered breakfast and lunch
  • Monthly Thirsty Thursday
  • Community volunteer program
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Location

We're in the West End - near the Celtics, Bruins, and only a 2-min walk from North Station and the Haymarket T. Big things are happening here!
129 Portland Street, Boston, MA 02114

An Insider's view of CrunchTime!

What are some social events your company does?

Did we say we like food? Every Friday we have a huge lunch spread from one of Boston's best lunch places - and it's always something different. Tuesdays are for hot bagels and muffins. "Thursty Thursdays" feature the finest local craft brews we can get our hands on. There's even a Bevi and all the Caribou, Dunkin' and Starbucks you can drink.

Paul

Sales and Marketing

What does your typical day look like?

As an implementation lead, when I am on the road, I spend my day onsite with the client at their corporate offices guiding them through the process of integrating CrunchTime into their business model. One of the most interesting aspects of my job is learning our client’s business needs and helping them configure our application to meet those needs.

Melissa

Deployment Manager

How has your career grown since starting at the company?

Fresh out of Babson's MBA program, I started at CrunchTime as a Business Analyst learning the software development life-cycle. CrunchTime's growth gave me an opportunity to widen my skill set and use my grad school education to expand and advance the company's offerings. I'm now Sr. Product Manager of all the mobile products here!

Zach

Product Manager

What are some things you learned at the company?

So, so much. One of my biggest takeaways would be the creative solutions to exciting, outside-the-box challenges. I've had the opportunity to work in three different positions at CrunchTime! in the past three years, and with dozens of teammates who each bring their own experiences, ideas, and passion to the table to help create these solutions.

Justin

Assoc. Business Analyst

What are CrunchTime! Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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