CrunchTime! Information Systems, a leading enterprise solution provider to the hospitality industry, is looking for a Billing Specialist to join our team. We are looking for a highly organized, detailed, motivated, and ambitious individual who is looking for an opportunity to join a rapidly expanding software company that is dedicated to being an industry leader. The Billing Specialist should will be responsible for all billing functions and will report directly to the VP of Finance & Accounting.
Responsibilities:
- Manage customer accounts, send invoices, collect payments, and update accounts to reflect changes
- Cross departmental collaboration to determine customer software usage and billing amounts
- Work with customers to set up payment plans and ensure bills are paid in a timely manner
- Handle Account Receivables management and the process of reaching out to customers for collections
- Answer customer inquiries about billings and resolve any errors
- Handle billing complaints and discrepancies, issue credit memos when necessary
- Maintain new and existing customer contracts and record keeping
- Escalate customer issues to the VP of Finance & Accounting
- Update weekly cash flow forecasts to reflect collections
Requirements:
- Bachelor’s degree preferred; prior experience in billing required
- Knowledge of billing specialist responsibilities, billing systems and procedures
- Proficiency in MS Office and QuickBooks
- Ability to deal with customers directly
- Excellent time management skills and ability to multi-task and prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills in a fast-paced environment
- Willingness to work hard and take direction and also anticipate problems and their solutions without explicit guidance
- A creative mind with an ability to suggest improvements
Benefits:
CrunchTime offers a competitive salary, based on experience, plus access to a progressive benefits program which includes the following:
- Health and dental insurance
- Vision plan
- Disability insurance
- Life and AD&D
- Flexible Spending Accounts for dependent and medical care
- Generous Paid Time Off Plan
- 401K Plan with employer match
- Employee Assistance Program (EAP)
- Educational assistance for approved courses
- Commuter benefits including parking reimbursement
- Generous Employee referral bonus
- Weekly catered breakfast and lunch
- Monthly Thirsty Thursday
- Community volunteer program
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