Toast
We power successful restaurants.
Boston, MA

Billing Operations Process Analyst

Sorry, this job was removed at 1:56 p.m. (EST) on Thursday, November 14, 2019
Find out who's hiring in Greater Boston Area.
See all Finance jobs in Greater Boston Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Toast Overview: 

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

The Role:

The Biz Ops Process analyst (focused on Billing) is a new role that will help define the strategy and priorities for the revamp of our billing systems and processes. This role will be a mix of building and maintaining dashboards for our business, conducting analyses to help drive decision-making and track progress, and owning cross-functional process improvements. This is a great white-space opportunity to shape the future of billing operations at Toast, and this person will be critical in helping us reach our goals in improving the experience for our customers and internal teams. You will tackle one of the key priorities at Toast, and have the opportunity to make a tremendous impact on customers and internal stakeholder experience. 

We are looking for a data-driven person that is passionate about driving process improvements. They must be able to quickly understand complex problems, be able to articulate an approach for analyzing the issue, and be able to execute a data driven approach to finding solutions. They must then be able to work collaboratively with stakeholders across the organization (e.g. sales, services, customer success, operations, etc.) to be able to drive forward changes. This person must be driven and motivated to make a change and should be able to drive forward changes independently. 

Key Responsibilities:

  • Help develop, build and track KPIs for the billing team 
  • Conducts analysis to help the team identify potential areas for prioritization 
  • Tackles critical issues for the team - identifies key process/issue to examine, builds a structured approach to tackling problem, and conducts necessary analysis to identify solutions
  • Work with partner teams (e.g. operations, accounting, operational excellence) to problem solve issues and build processes/solutions 
  • Conduct ad-hoc analyses as needed

Qualifications:

  • 2+ years of experience working in a data-oriented role
  • Highly skilled in Excel 
  • Ability to use SQL, or similar languages
  • Significant experience with quantitative analysis
  • Ability to take a structured approach to solving problems 
  • Demonstrated aptitude in documenting, analyzing and building processes
  • Ability to work cross-functionally with key stakeholders 
  • Demonstrated track record of being self-driven 
  • Bonus skills: Experience working in SalesForce,NetSuite, or other similar SaaS based ERP and CRM systems or billing-related experience 
See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

More Jobs at Toast

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ToastFind similar jobs like this