Company Overview

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

Job Summary

This role will be responsible for managing the Technical billing team which consists of 7-9 employees. This team is responsible for working with Product management, PS, R&D, and Finance to ensure we consistently deliver accurate billing data to the finance team, support the billing process of New Product Introductions, solve customer billing issues and work with a broad team to automate billing for the Enterprise Hosted products.

Responsibilities:

• Managing a team of 7-9 employees in Montreal and Pune, India
• Work with Product Management, PS and R&D ensuring we have a process in place to pull data and bill our customers correctly for new and existing customers and Products.
• The successful process will include Requirements, test cases and testing and working with teams across the division to enable us to bill our hosted customers on multiple products and with custom applications
• Generate and analyze reports to ensure all client billing is captured for each billing cycle
• Ability to set requirements and manage the delivery of Billing Development and DBA resources to ensure necessary systems are built and supported
• Provide data/dashboards to OM, CSM’s, Bus Ops etc. on transactions volumes and trends across products
• Establish and maintain billing policies, practices, and procedures to ensure compliance with accounting and control principles in a SOX-compliant environment
• Lead process improvement initiatives with business areas whose functions provide input into billing.
• Collaborate with business partners to determine business process and/or system enhancements needed to improve efficiency and remediate areas that give rise to billing discrepancies.

Qualifications Required Skills:

• Project Management
• Data Analytics
• New Product Roll out
• Problem Solver. You have strong attention to detail and there isn't a problem that you can't solve
• Communicator. You are an excellent communicator, both oral and written. You have the ability to interact professionally with all levels of the organization.
• Collaborative. You have a strong ability to work in a team environment, and you collaborate well with internal teams.
• Team Player . Excellent customer service skills with a positive attitude.
• Experienced. 8+ years’ experience in related role. Software industry experience strongly preferred - strong understanding of software business models and deal structures is essential

Education: Bachelor’s Degree  

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.