Ahead of the Curve.
No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving.
As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75 million drivers each year, providing award-winning service that helps motorists in their time of need while building customer loyalty for our clients.
Headquartered in Medford, MA with operations throughout North America, we are trusted by more than 100 leading corporations and used by 75% of the new passenger vehicles sold in the U.S. As a result, we have more information about cars and drivers than any other company. We use that data to continually enrich our solutions, maximizing our customers' opportunities while minimizing driver distraction.
Role Summary:
Run, analyze, audit and post client billing activity. Review and monitor exclusion and rejected transactions to minimize company impact. Meet regularly with internal departments to identify trends and implement improvements. Researches and resolves billing inquiries and analyzes reports to determine status of payment. Partners with departments throughout organization to resolve client-billing issues. Ensures efficient and professional billing and revenue recovery with clients.
About the day to day:
- Runs, download and reviews client billing reports and call / service logs. Works directly with clients as needed.
- Analyzes pre-invoice exclusions as well as post-bill rejections, searching for trends and repeated errors and correct as needed for client billing (re) transmission.
- Interacts with multi levels and departments at CCAS including but not limited to Claims, IT, Sales, Account Management, and Contact Center to resolve and correct clients’ billing issues, rejects, and inquiries.
- Maintains and reviews CBS (Client Billing System) Unpaid Calls as well as Customer Trial Balance and Accounts Receivable Aging reports to insure that payments are applied properly.
- Prepares customer account adjustments as required (Credit and Debit memos), when billing issues cannot be resolved.
- Works with Collections Specialist to ensure that EFT (electronic fund transfer) dollar amounts, electronic remittance advise, rejection amounts, and application amounts balance, and that payment applications are made to the correct customer, invoice, and call number.
- Provides backup and assists Billing Coordinators and Billing Manager as needed.
- Performs other related duties and completes special projects as required.
Education, Experience and Skills:
EXPERIENCE: 3 years billing, customer service and/or credit and collections experience. Strong Excel and Access experience required.
SKILLS: Establishes multiple priorities, works and accomplishes objectives independently and with minimal supervision. Possesses excellent communication and analytical skills. Demonstrates the ability to analyze, handle and resolve both new and old issues as they arise.
WORKING RELATIONSHIPS: Interfaces daily with clients, internal departments, and vendors while researching and resolving billing issues and ensuring best practices are in place.
ADDITIONAL REQUIREMENTS: Completes additional duties as assigned. Works additional hours as necessary to complete projects.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
