Oh Snap!
This job is no longer active - but you can still view the details below.

AR Collections Specialist

| Somerville
Think Bigger. Build Smarter. Create Great Software.
SmartBear helps the world’s most recognized companies develop the world’s best applications. SmartBear has played a role in the ride you ordered, the banking app you use, the item you posted for auction, or that flight you just purchased. SmartBear's award-winning suite of testing software enables organizations to meet frequent release deadlines without sacrificing software quality, all while reducing testing costs. Additionally, our award-winning collaboration software helps development, testing and management teams work together to produce high quality software elevating a business’ ability to communicate and complete objectives more efficiently.
Due to massive growth and market success, SmartBear is continuing to hire employees rapidly to scale our company globally. We are looking for an Accounts Receivable Collections Specialist.
It’s an exciting time to be a SmartBear. We are the market leader in technology for Software Test Automation and have fast growing products across the DevOps lifecycle. Our success depends on bright, energetic, talented people who share a passion for excellence in building tools for teams to plan, build, test and monitor software—and having fun along the way. SmartBear offers a fast-paced, action-oriented environment. We promote a culture that embraces innovation, change, teamwork, and strong partnerships. Join the winning SmartBear team—our future looks bright, and so will yours.

Responsibilities

  • Responsible for customer collections globally, in a multi-entity and multi-currency environment
  • Review and monitor A/R aging, proactively contacting customers by email and telephone to reduce DSO
  • Work directly with internal and external stakeholders to resolve outstanding invoice issues and residual balances, maximizing recoveries and minimizing write-offs
  • Maintain detailed records of interactions with customers including follow up dates and next steps
  • Identify and analyze issues preventing payments and work with the customer and internal teams to resolve
  • Monitor Accounts Receivable team email box, process vendor forms, handle customer inquiries and requests, and forward purchase orders to sales team
  • Perform monthly bad debt review of A/R aging, making recommendations for reserves to management
  • Initiate service interruption and escalation of potential bad debt to management
  • Recommend legal or 3rd party collections involvement to management
  • Potential to take on cash application responsibility in the future
  • Perform other duties as assigned

Qualifications

  • Bachelor’s Degree preferred
  • Experience with NetSuite and Salesforce preferred
  • Tech (software) industry experience preferred
  • 1-3 years of experience in a customer facing B2B collections or A/R role
  • Must have a positive “can do” attitude
  • Highly detail oriented and organized in work
  • Must have strong verbal and written communication skills
  • Ability to exercise proper judgment in dealing and escalating issues
  • Desire to learn and progress your career
  • Possess a collaborative work style, while being equally able to operate independently

About Us
 
SmartBear is behind the software that empowers developers, testers, and operations engineers at over 20,000 of the world’s most innovative organizations including Adobe, JetBlue, MasterCard, and Microsoft. More than 6 million people use our tools to build, test, and monitor great software, faster. Our high-impact tools are easy to try, easy to buy, and easy to use. These tools are backed by a team of people passionate about helping you create software that transforms our world. Those tools are SmartBear tools. That team is SmartBear. For more information, visit: http://smartbear.com, or follow us on LinkedIn, Twitter, or Facebook.
 
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

Read Full Job Description

Location

Our office overlooks the Mystic River and is surrounded by: bars, restaurants, shopping, and is steps from the Assembly Orange line stop.

What are SmartBear Perks + Benefits

SmartBear Benefits Overview

SmartBear is proud to offer a comprehensive benefits package designed to serve the needs of our employees. Just a few of which include:

-Great office perks including: $75 Sneaker reimbursement, free catered lunches on Friday's, and cold brew on tap
-Health benefits that offer varying levels of coverage and accessibility through Blue Cross Blue Shield
-Company-Paid benefits that protect you and your family from financial hardship
-Voluntary benefits to provide you with added security (We even offer Pet Insurance!)

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
More Jobs at SmartBear20 open jobs
All Jobs
Finance
Design + UX
HR
Internships
Marketing
Operations
Product
Sales
Sales
new
Somerville
Sales
new
Somerville
Marketing
new
Somerville
Finance
new
Somerville
Finance
new
Somerville
Finance
new
Somerville
Design + UX
new
Somerville
Marketing
new
Somerville
Sales
new
Somerville
Marketing
new
Somerville
Product
new
Somerville
Sales
new
Somerville
Sales
new
Somerville
Marketing
new
Somerville
Sales
new
Somerville
HR
new
Somerville